Cox's Fine Floors
Custom Wood Flooring Installation & Design, Sanding and Refinishing, Hardwood Flooring Repairs, Buff and Recoat, Border and Inlays, Wood Staircases, Custom Stonework, Custom Home Remodeling, Custom Shutter Design & Installation, New Carpet Installation
The service in question that we provided on January 3, 2014 was a screen and re-coat of existing floors with tung oil. We were hired by your husband to refresh the floors because you were moving to Austin and you had someone else moving in. After we provided the service we were told the floors look great and we were paid immediately. At no time were we told that the job was unacceptable until the week of May 4, 2015. THAT IS OVER 16 MONTHS LATER. Your concerns were a couple very small shiny spots, but we are not sure what caused those because we have no idea how the floors were cared for over the 16 month time span. Our Rep that came out last week recommended cleaning the floors and thought it might help since they were dirty but you clearly expected this service provided at no charge and we simply did not agree. I can assure you that we take any service we provide and all of our clients very seriously and had we been made aware of your concerns in a timely fashion they would have been addressed immediately.