Granite Selection

Unprofessional and incompetent. We brought a sample to Granite Selection that we picked up at MSI. The sample said “Midnight Majesty-Concrete”. GS gave us a quote for Midnight Majesty-Concrete and we scheduled measurements and installation. When the contractors arrived for installation, they not only brought the wrong countertops (they brought polished, not concrete), but they were also cut incorrectly. Despite the fact that we provided a physical sample, requested NO quotes for a polish finish, and confirmed over the phone and via email that we wanted to move forward with Midnight Majesty-Concrete, they placed the wrong order. The contractors said these mistakes happen often because of “Zoe”. We called many times to get in touch with someone to remeasure and to discuss reinstallation. No one was answering or calling us back for days. When we finally got it touch with them, they blamed us. No accountability or apology. Don’t waste your time and go somewhere else.

We were initially very happy with our quartz countertops, great prices, good turn around time, installation without any issues. But 6 months later one of the slabs started to yellow. We never used harsh cleaners on any of the countertops and this was only an issue with one of the slabs. They agreed to come out but spent the time trying to say it was the lighting in the room. Made no sense since slab next to it is not yellowing. When we pressed the issue they stated it was the manufacturer issue not theirs. They told us they would connect us with manufacturer, multiple calls and texts still no help connecting to manufacturers. And of course next one year warranty is up so then they will claim it is totally out of their hands.

When things were going well, and the owner was here at my house to help his installers move a large slab for my island, he asked me to please put a review here… Since he has not been reachable since things have gone south with my experience, I will fulfill his wishes and leave him a review here (even if it is not there with you he was wishing for)... When we found Granite Selection, we were happy to learn that not only do they fabricate, but also have a decent supply of material to choose from, and you walk out of there with a quote in hand. This made the process faster and was much more affordable. We found the perfect slab, that had the colors of both our new island, and of our existing cabinets that we were not replacing. There were only two slabs of this particular style in this particular color. We were confirmed of this while looking at the first stone, as the one immediately behind it was slightly darker in color, but also was considerably shorter in length. Milan, who is the salesman we worked with, instructed some of the workers to move the second slab as well as two others behind it in order to find the match of the slab in the front that we liked. Milan agreed that the two slabs we chose (the one in front, and 4 slabs behind that one) were a matched pair given the matching color and size of them compared to the others. Since we needed two slabs to complete the job, there was simply ZERO room for error. We put down the deposit to reserve the slabs selected an install date. When Paul (the owner) came for the final measurement, I *personally* handed him the template for the double sink I had purchased, fresh out of the box, and with an arrow pointing to exactly which line on the template they should be using to cut. He also asked me to write my name and install date on the template. Between the final measure and install date, they called to collect payment in full...BEFORE the install...(Never have I done this with a vendor, and never will I ever again...) On the day of the install, they realized upon installing the pantry countertop, that there fabricators cut the hole for the double sink too big! I was an absolute shock considering that: a) I had *personally* handed the OWNER a template with a specific size that was needed, and b) knew that we *only* had the two slabs to work from, and that there was no way they would be enough material left over to recut a new sink hole. Many years of deciding if we'll ever do this project, we finally DO it...and NOW we'll have to look at this forever. I reached out to Paul several times to try and get him to come and see it for himself, in order for him to, at the very least, consider some sort of partial refund since this isn't the slab we chose originally. He kept saying he'd stop by....but just...didn't! It all started very well and went south quickly, which is unfortunate because the installers were very good at their jobs. But...hey, at least he got the review he asked for.

On June 23, Granite Selections installed my counters; I saved for years to redo my kitchen and quartz counters were a huge part of that cost. It was almost 6K for the white quartz material, install etc. The day after install, I noticed my seams (2 seams on either side of sink) were darker. Long areas of gray followed by areas of perfect white (the way it should be), and then another patch of darker gray. I called GS, and they sent a man out to "fix" this. He left without fixing it, and I've been told to deal with the owner. Bottom line: Zoey, the sales person there said "this isn't right" when she saw the photos I sent. I was told to deal with Paul, the owner, and he is ghosting me. In two months I spoke to him once, and he wasn't in the least sympathetic nor did he offer a solution. Would HE want to spend 6K for counters and end up with this issue? WHITE QUARTZ NEEDS WHITE SEAMS. PERIOD. There should be no gray whatsoever in these seams. It is clearly a mistake. I will NOT be be ignored as this is just not fair nor right.

We bought both Granite and Quartz for a re-do of our rental property that we are getting ready to sell. Working with Milan was wonderful. He is very knowledgeable and helpful. Granite Selection has beautiful high quality materials to choose from. We checked out several granite stores in the area and came back to Granite Selection for both their quality and price.

Excellent customer service, prices, advice, measurements and installation. Zoe & team are the best in the industry. No pressure, no gimmicks; expedient and kept all appointments.

Great prices, easy installation, good service, several granite selections and quartz selections that were inexpensive, quick response, easy accurate quotes.

I found Granite Selection on the web. I used the online estimator tool and could not believe how good a deal it was. After having three other estimates that were outrageous I decided to go down and check it out in person. Office does not have a fabulous display but they had us look at actual slabs. We decided to have them come out and measure. They did and the estimate held true. We decided to go ahead and we just got the counters installed. They are beautiful. I was so skeptical at the start but they more than overdelivered. All the staff was so nice and the installation could not have gone better. I am so glad that I took the time to check them out. I could not recommend this company enough. Granite Selection rocks!

I used Granite Selection to replace our old kitchen countertops. I loved how easy their process was - the choosing, measuring...I never had to go into their showroom. It made shopping very easy for a single mom of 3 :). There were 2 gentlemen that came to install - from the time he (the leader, I assumed) walked into MY home, he was rude, in a huge hurry, very invasive, coming upstairs to find me, rather than waiting for me to come down to the main floor. Following me down to the basement when I was on the phone to find where to turn the main water valve off. I misunderstood the contract, assuming that the sink would be hooked up, which I admitted, and his response was, “What do you think?? We’re not plumbers.” I never said you were and I took responsibility for the misunderstanding. He also took a piece of 2x4 out of my garage, cut it, and used it under the sink to keep it propped. WITHOUT ASKING MY PERMISSION! With that said, I am very happy with the way the countertops look - they are beautiful! So, depending on your installer, I would recommend them if you can bypass the attitude and just are looking at the final result.

My brother and I paid to get our knew kitchen granite counter tops installed by Granite Selection around a month ago and we keep being satisfied for the result because this kitchen experts really know how to do a good job with excellent materials and with a very professional crew. We recommend this company to all people!

The installer damaged my cabinets. The wrong layout was installed as well as the wrong undermount sink. I tried numerous times to contact the owner to try to address the issue who never responded to me cause he got his money. Would not recommend this place at all.

don't do it yes they were the cheapest but you get what you pay for. we bought the counter tops they installed them and we got a ugly haze called the sale person was ALWAYS on the other line took them a week to return my emails then all they tell us is just use some counter top cleaner . Don't waste your money spend it some where else