Hinges & Handles

Handles and Hinges is great. Tom Krueger is great. His selection is amazing not to mention his knowledge of and willingness to tap the broader market for whatever your project requires is worth a visit.

I found this store online as a source for some odd hinges for my rolltop desk. They were practically in my back yard so just drove over. Tom took one look at my broken hinge, identified it and went to his display for a PERFECT match. The only difference was that his were high quality brass and the one that broke was some sort of cast pot metal. I could not believe the assortment of every sort of handle, drawer pull, knob and hinge you could imagine. I got his card as I am moving out of the area and will keep him as a resource for future projects. GREAT STORE!!

I needed replacement cabinet hinges that are no longer being made. Looked high and low on the internet and was finally referred to this business. Lo and behold, they had the exact hinges I was looking for in stock, and reasonably priced. Very satisfied.

I love this place! They have everything! If they don't have it, they'll try and get it for you. This is the only place I will go to get unique knobs and handles. The big box stores only have boring crap.

After being redirected to Hinges and Handles thru Bassett furniture attempting to get some assistance locating some matching items that were lost in storage to a bedroom set. I was unimpressed with the professionalism that I was greeted with, a very rude an unhelpful saleswoman redirected me to Bassett. Must have not been her day! I really don't know how these people sre still in business! No Star here!!

After giving Kayla exact measurement and a picture of a hooker replacement hinge, they sent me a hinge that was not the right dimensions. After contacting them about their error I was told I could return it but would not get a full refund. After going round and round with Kayla and not getting anywhere I told them I would dispute the credit card charges. Then I get a voicemail from the owner Tom yelling in my phone that I am stealing from them. Keep in mind it was a $13 sale. I have worked in customer service for over 20 years and I cant believe this company is still in business with such bad customer service!!!

Buyer Beware of custom orders. I have a discontinued Thomasville British Gentry China cabinet that has one broken rosette. After doing some research on the web, I was referred to Hinges and Handles via Belwith Products. I had sent pictures and dimensions to Belwith who had determined the correct part number which were passed onto Hinges and Handles. Hinges and Handles advised me they didn't have the exact part but had one very similar that they would just need to custom finish for me in which I agreed. When I received the rosettes in the mail, they were not only a very different pattern but also a 1/4" too small in diameter. There was no way I can use them as they stick out like a sore thumb. When I notified them about the problem, she said because of the custom order policy there was nothing else they could do for me. Recognizing the mistake was not mine, I asked to seek her manager's (owner) advice. After some more email exchanges, I called to speak with him. Whomever answered the phone took the message and I've yet to hear from the owner. I've been around quite a few years and never had such a horrible customer experience.