Remodel Usa

Thank you Cesar and Monica job well done, very neat and precise, both my wife and I are very pleased with the job they did today.

Run away! Fraud, deceit, incompetence are some of the hallmarks of this business' plan to suck every last bit of your patience. The salesman will give you the phone numbers of the all the people who are supposed to care, from the President of the company, on down. No one cares if your 3-day Kohler LuxStone project takes 4 weeks and has to be redone because they didn't follow the contract, and ordered the wrong materials. No one responds when, during this 4-weeks, your combat-disabled, bronze star spouse has to sponge bath, or go to an ADA accessible hotel to shower. In short, they hire subcontractors, give them your address and don't follow-up until they think the work is done, then try to sell you on the deviations from the contract saying how nice the uneven tile, curb (supposed to be zero-entry shower) and pooling water look so nice. They also ignore the adhesive left all over the surrounding floors, vanity, and damage the walls. Only when they have to tear out the original work do you discover they used screws, not pipe hangers, to secure your water lines (would wear a hole in a few years), they don't actually use Kohler except where you can see it on the shower heads, but, even then, not the handles. I now wonder if the panels are even the Kohler LuxStone. After months without contact and zero effort to remedy the damages, they will still submit to the finance company for full payment. Unfortunately a negative rating was not available.

It's taken them literal months to complete my bath and shower install. They've sent wrong parts and the incorrect number of parts on more than one occasion and despite completing a change order and new finance request less than a month after the original order, and several months before job completion, they managed to take out an incorrect finance loan for several thousand $$$$ more than the actual project done. DO NOT USE THIS COMPANY

I made the worse mistake hiring this MD contractor back in August. I went under contract on August 2, 2016 for a 22x12 sunroom. Fast forward after months of being upsold into new products and additional features, they opened four lines of credit with four different banks in my name. They have been paid in full a total of $135k and I am still waiting on the sunroom and all the other items to be completed. It is December 11, 2016 and I am meeting with my attorney tomorrow. Don't fall into the same trap I did. They overcharge, over commit and don't deliver.

I selected Remodel USA to do a complete remodel of my 40 year old kitchen. From the first contact with Trey my salesperson, Martin my project manager to Mario and his assistant who did the demolition and install they could not have been more professional and helpful. Martin even went with me to pick out my backsplash. I was amazed at how quickly they worked and cleaned up the work area every day before they left. They even took the time to get to know my 2 dogs so they wouldn't bark at them so much. The finished project far exceeded my every expectation. I love my new kitchen and so does everyone who has stopped by to see it. I would not hesitate to recommend Remodel USA.

I had Remodel USA install Owens Corning basement finishing system and I love it. I'm Very satisfied with the work and would recommend them for other work .