F.W. Webb Company

Very poor customer service, i purchased a very expensive toto toilet that had a scratch on it, i called and spoke with the salesperson, i wasnt looking for a return or a rebate i wanted help on how to correct the scratch. I was told there was nothing FW Webb could do to help me, i should contact the manufacturer, that was 3 days ago. no follow up from either company. i spent an extra $200 in an effort to buy local; that was a mistake.

This review is long overdue. We own a historic home in Orange County which has needed updates and repairs throughout. In the winter/spring of 2014, after having worked on most things ourselves, we decided to finally tackle the bathrooms but hired a contractor we trusted to do the work. Based upon his recommendation and positive past experiences, we visited Marianne Riviere at FW Webb. The showroom is located near the Air National Guard Base in Newburgh in a warehouse district. We really didn't know what to expect before our visit, having never planned/designed a bathroom (much less gut renovations if one). I should say that my husband is an NYC architect who works on mainly commercial spaces so we had very detailed designs with us when we went to the showroom. That being said, we were pretty clueless on plumbing and certain other bathroom-specific concerns. Enter Marianne. From the moment we walked into her showroom, she greeted us from her desk with just a pleasant hello; acknowledging our existence while still giving us our space/time to look around for a bit before jumping on us. After a couple of minutes she came around to ask if we had any questions. Um, yes, yes we do! We explained the type of home we had, that we wanted something classic that wouldn't feel out of place in an older home but also something that was clean and simple in design. She explained that what we were looking for was considered "transitional." She showed us a few models out on the showroom floor and explained the differences between the different brands/lines in terms of finishes, workmanship, durability etc. It became immediately apparent to us that she really knew her stuff and has been in the business for years. This made us feel completely at ease working with her. Over several visits we'd chosen our plumbing fixtures, medicine cabinet, lighting, extractor fans etc. There were a number of factors we hadn't considered which she brought to our attention and we figured out together. She was very patient with us and a great listener. We never felt rushed or intimidated by her (we did unfortunately experience this at a different place). I was still nursing my daughter while we were planning the bathrooms and Marianne was quick to point out some club chairs they had so that I could make myself comfortable. Renovations can be super stressful, but this part was so painless all thanks to Marianne. She is a shining star in the customer service world and deserves the utmost praise for her hard work. Without a doubt we will be back to see her. I know that anyone who goes to see her will not be disappointed in the least. Thanks so much Marianne!