This company was great a few years ago when they came out and installed my $6000 worth of hardwood flooring. We had a small water leak and called them to repair some damaged pieces. Who I assume is the owner, came right out, told us what would need to be done and said he'd get back with us later that afternoon with a date to come back for the repair. He never called, OK maybe he's busy, I get it. I give him a week and call him to pin down a date. He gives me
a date, 2 weeks out for 8am. The day comes, I take off work so I can be here, 8 comes and goes, its a bit after 9 when I call him. He acts like he has no idea who I am, studders a few seconds before saying he thought he had told me he would be here in the afternoon. I assure him he told me 8am, I had it in my calendar and its why I'm home and not at work. So after giving me a bunch of excuses he tells me he can be here 8am the next morning. Fine, I go to work, late now for no reason, and tell my boss what happened and that I'll need the morning off for the next day. The next morning he calls just before 8am and says his guy called in sick. So now I've stayed home a second morning for nothing. I dont believe a word hes saying because he's sputtering like he's making it up as he goes along. I feel because this was a smaller job, probably a couple hundred bucks, that he really didnt want to do it after seeing he wasn't going to be making thousands on it.
Very unprofessional, we will not be calling him for floors in our next home.
