Gulgren's Appliance Inc

Buying Small at Gulgrens on Black Friday Should have saved $200 BUT NO SAVINGS NO Dryer COST ME $250 MORE!! Went in after stopping by 3 Big Box stores to buy a dryer Felt compelled to Buy Local and Small having done business for decades with Gulgrens I went here to buy. Salesman Gary and Owner Mike G were sitting at desk tell them my choice Mike says Glad for the opportunity! Give me a price about $50 more than Big Boxes I think Hey I will get awesome service from the small guy give up the $50! and delivery by end of next week (Thrus~Fri) Longer than Big Boxes would have had Wed or Thurs BUT I go with the sale. Gary charges my CC and I have a delivery date All Good I think~ NOT ~ Wed rolls around have not heard anything decide to check Garys on the phone ~ OK ~ Call back Thurs leave messages to call me back no Call Back! Call early Fri get Gary can't find my file~ Has to call Rep ~ Wait a few hours No call back So call Gary again Dryer not available needs talk to rep will call me back NO Call Back Fri or Sat OK I need a dryer! Text Mike owner to see if he can get something going Gary calls Rep now gone for a week ask Gary for options says other one on back order and Literally tells me to go back to Big Box see if I can get one there! REALLY! They had them on Black Friday they had inventory at everyone! and imagine that they are all gone a week later! Gary had charged my CC for a dryer he had no clue if he could even get! Now have to get a refund Gary's lack of motivation to make sure he had what he sold Thanks for the aggravation! Go to Grand Appliance talk with Jack tell him dryer number of what I am looking for comes right back with it's discontinued can never get again! Why didn't Gulgrens know this! Jack right away gives me tons of options choices went on website can see what is in warehouse NO Sorry Now we cant get it! EVER! The real kicker came back to Grand with wife deal with Tom Manager extremely knowledgeable sets me up with a GREAT Dryer will have it Thurs! Guaranteed! Cost me $250 more but have a way better dryer! A week after Black Friday I did expect to take a HUGE hit and lose the savings I had, I have been soured now I may never buy Small Local again! It's Obviously Now to me ~ Big Boxes have their own inventory and the ability to warehouse items Sales people are very up to date on every aspect of selling and details what's new what's discontinued Better technology just left me with a feeling of being taken care of instead of taken down the primrose! As for Gulgrens I should have read reviews first from previous reviews they have issues these days. The no return calls not being proactive and maybe Gary checking on Mon or Tues to see if my Dryer was in stock and not waste over a week of my time and money would have nice! I wish now I would have just bought from the Big Boxes on Black Friday and been done with this! Saved money not cost me money No customer needs all this stress and aggravation in their lives when just buying an appliance! It can be so easy and Gary made it so difficult for us. This is my account of my experiences at Gulgrens Appliance with Gary and Mike G on Black Friday 2017 very disappointed to say the least!

Purchased two major appliances. The salesman was very helpful. Both appliances were delivered and installed by their staff. Professional transactions and have recommended their business to others.