Bois Chamois

Lisa Saunders reached out to Bois Chamois, our Account Executive for the Florida market Alexa Marin met with her countless times traveling to the jobsite more than 5 times spending hours going through all our products and providing samples of all sizes and information in order for her to make an informed decision. Lisa had ample opportunity to review the Weathered White product before making a purchase, she loved our products and had in her possession small and large samples which she took home. Not once did she have a complaint. During the entire process and right until the end we were not her only choice she went through many companies before selecting Bois Chamois. We do not practice pushy sales tactics we allow our clients to take their time and patiently wait until our client feels comfortable moving forward with their order. We encourage taking the sample home to ensure it will fit their lifestyle and design concept. In this case time was not in Lisa’s favor she was well behind the constructions schedule, in spite of this she still took her time to make a decision. We warned the lead time would be an issue if she decided to move forward with Bois Chamois.

Lisa Sunders placed this order with us at the very last moment that it needed to be placed in order to meet her construction schedule. As a result the finish was not fully cured and we advised her after delivery that the flooring would be somewhat fragile for the first 30 days.

Lisa Saunders did not believe us in this regard and proceeded to scratch the floor and pour wine and spaghetti sauce on it. In complete disregard for the maintenance instructions she then scrubbed the floor with water and an abrasive pad, despite the fact that we told her there should be minimal moisture or water contact on the material for the first 30 days. Therefore her “tests” showed the flooring as “defective”. She performed the same so called tests on samples we provided prior to placing the order. These samples already went through the curing process. But the tests performed were more like sabotage to the finish. As it’s well known hardwood floors require care no matter the finish, and Lisa was unwilling to take care of these or any floors. She made it very clear through meetings after the floors were delivered to the job site. She did not want to hear any recommendations for maintenance and care. We just wanted to provide the general rules when one decides to install wood floors in a home or commercial installation. But she denied any type of professional advice.

Finding this client extremely difficult to deal with we happily refunded her money IN FULL and picked up the flooring from her job site. Lisa says in her comments that she spent $6000 to have the floor ripped off but the is untrue because Bois Chamois had the floor removed at our expense.

Subsequently this same flooring was shipped to Italy and installed in a retail commercial setting. Despite heavy foot traffic there has been no problem with the finish.

Alexa Marin and Victoria Player spent untold hours professionally but unsuccessfully trying to work with this client.

Thank you for the nice review! Always a pleasure working with you Christine!