Kidwell Fencing and Home Improvement

A ONE rating is generous. I would not recommend. Here's why: no website, unresponsive and unprofessional. This is my first experience with compromised work by a contractor. I had two projects with Kidwell. On both projects architectural drawings requested by the HOA were never completed. This is a big problem for me as a homeowner because the fence they installed was never approved by my HOA. Kidwell was Unresponsive and unapologetic. My neighbor referred them, so I tried to give them a chance. In a nutshell there were multiple opportunities given to the company to right the situation. Finally I gave up on the deck project because I couldn't get a response from anyone. And not for lack of trying. It's been 4 months since the work was cancelled. Still awaiting refund of $500 dollar deposit. The Better Business Bureau tried to reaching out to but no response from Kidwell either.

My deck stairs were built 3 months late after being constantly ignored and multiple rude conversations with Mr. Kidwell who promised he would call back and never did. 3 months later, my deck stairs are falling apart and I'm continuing to be ignored by the company. They never put in concrete at the posts and now the stairs need to be torn out and rebuilt. I've called, emailed, and left voicemails with no reply.

They did an excellent job building a fence to encompass our backyard, and we've hired them to build a deck as well. We had some trouble with the sales rep showing up late and not returning our calls, but everyone else has been wonderful to work with.