Codner Custom Woodcraft

At Codner Custom Woodcraft we are a small shop that strive to make every customer very happy. I was contacted by Mr. Flanagan about his kitchen in January. I was given a deposit to hold a time slot and order materials for his job. The job was to be completed around beginning of may. march was out of the question seeing as he didn't sign off on the shop drawing until the 15th of march.

I visited the job site in April and was told they were running a month late and wouldn't be ready until June. I told him I would do my best seeing I had other jobs due then.

As far as spending the money:
On February 15 I had a catastrophic flood in my shop where an estimated 25-30 thousand gallons rained from a broken sprinkler pipe. Losing thousands in materials and equipment. I had to use some money to get things up and working while waiting for insurance. The one mistake I made is I told Mr Flanagan I ordered the doors and hadn't. It wasn't because a lack of money just time. I felt bad and learned a tough lesson. To show my forgiveness I finished all of the interior doors in his house for free. $1600 in value.
The job was completed enough for him to rent house out for two weeks in early July. It was dragged out till sept because I had to return several times to adjust dishwasher doors because he couldn't find a person to install it properly. He also made the scope of work larger delaying time adding vanities, shower thresholds and a jacuzzi tub counter top.

No two jobs or clients the same this I have learned. But this job was a nightmare for every person who worked on it. The plumber was fired and a new one hired. Same goes for the mason. The company who acted as the general contractor is half owned by his son and they are being sued by him. As I said in beginning we strive to make every customer happy. I think that was a impossible feat in this case!