KB ALA MODE, INC.

All kitchens do not normally take 2-3 days to install, it depends on the size and complexity of the kitchen. This kitchen would have normally been installed in 2 days, however, this customer asked me to break down 1 wall and 3 soffits which delayed the installation of the kitchen. Once the kitchen was delivered, the customer decided that she did not like how the cabinets were fitting and she asked that I re-do 5 cabinets which delayed the process even more. The contract states if there are any alterations to the project, it will delay the time that the project will be completed and installed. This customer signed a contract with the measurements as specified by her in the blue prints and the kitchen was built according to her specifications. The stove was not slanted, I explained to her that it has adjustments on the bottom of the stove that had to be aligned. I did not purchase her stove, she bought the stove on her own from a company and it is the deliver's responsibility to level all appliances. All of the cabinets were leveled accordingly, as I used a level to verify it. The doors have the normal gaps that all cabinets have, which is 1/8 of an inch. The granite was cut correctly and fixed onto the cabinet as it normally is installed. The additional $1,500 that this customer had to pay is because she altered the specifications on the contract. She did not over pay, she only paid what she altered. I met up with this customer 4-5 times before I started the project and she took me to different places to pick colors, styles, etc., and I brought her many samples of colors and doors and we designed a custom door to her liking. Company's do not normally go with their customers to pick colors, doors, etc. That is an extra service I provide to my customers. I have been doing cabinets for 25+ years and I take pride in my work and use only the highest quality and best service possible to please the customer. However, once the project is deviated from it's original drawing, time will always be a factor and I always state that very clearly to the customer before I start any job.