Floors & Kitchens Today

Do not, and I repeat, Do not let these people near your home. I spent over 34,000.00 with this company and it has been the most frustrating experience of my life. These people couldn’t care less about the customer. The quality is horrendous and they don’t stand behind their work. I have been trying to get a response back from the owner Vinny Virga for 3 weeks. Completely ignores me. Our tiles are cracking, with the grout crumbling, cabinet doors literally falling off because they were drilled wrong and won’t hold the screw in place. I seriously don’t know how these people sleep at night.

Would NOT recommend this company- Consumers be Wary of this company-store does not stand behind their service and quotes. Purchased two rugs for apartments which included hallway, stairs with install quotes for each apartment from The Floors & Kitchen Today in Seekonk, Ma, on Highland Avenue. First apartment rug was partially installed by Dana Morganella rug installer, for apartment #1. Dana Morganella rug installer, promised would return to complete the rug installation. Paid Dana Morganella rug installer, in full and trusted he would return to complete rug installation- NEVER RETURNED to complete job,(called Dana multiple times never returned call to this day still waiting for call back) cashed check. Called store, The Floors and Kitchen Today, Seekonk, MA, spoke with Kyle Buckminster, Sales Representative, regarding incomplete rug installation from the company they recommended to install rug, Dana Morganella. Kyle, Sales Representative, informed us not the stores problem. "They would not get in the middle of it and by the way stop by the store to pick up the rug that wasn't installed." Second apartment- rug installed by another installer- came installed rug. submitted the bill which was different from the store quote. When discussed the difference in price for installation- Kyle Buckminster, Sales Representative, informed us he never gave a quote for install and it was a problem between me the rug installer. The rug installer was the guy they recommended- and when I sent a copy to Kyle with his quote on the store's letterhead he didn't deal with the issue that they misquoted the job. Would NOT recommend this company- Consumers be Wary of this company- do not recommend it

Floors and Kitchens today has had us waiting for a tile installation of a $20,000 bathroom job. We started this job March 2nd and we are still waiting for an installer to install our tile!! We have $10,000 worth of tile sitting in my foyer!!! We are still being lied to on when the installers can start! They had five different tile that we picked out "discontinued", never returned phone calls (ignored phone messages), Measured our bathroom wrong and now is demanding we pay for their mistakes....DO NOT CALL OR GO WITH THIS COMPANY!!! WE ARE STILL IN THIS NIGHTMARE!!!

BUYER BEWARE! (I don't normally go out of my way to write reviews, but I would hate to have this happen to other people.) Let me start off by saying if you are looking to purchase anything from here...expect to be swindled out of your money. We finished our basement and purchased flooring from this "business". They have someone we had to pay $50 to come to our house and measure the basement so that they could order the right amount of flooring. We could have easily done it ourselves...however...they were pretty adamant about their "professional services". This is where their shady business strategy comes in. We PAID them to measure the rooms (Big mistake.) We PAID them for the flooring they determined was needed to cover the rooms after they "professionally" measured it (What a joke.). We went with a vinyl flooring so it comes in a massive roll. The guy who installed our floor told us straight out before he even began the project that they ordered TOO MUCH of one flooring and TOO LITTLE of the other. We were left with over $300 worth of one flooring that they will not refund us for, nor take back. And we are left with a bathroom that has a patch of flooring because there wasn't enough to cover it. My husband went to tell them what happened and they basically shrugged their shoulders at him and sent him on his way. So, now we have the inconvenience of figuring out what to do with the roll of flooring (which is about 15ft long if not longer). Did we get any help? Nope. Were they worried about their customer's satisfaction? Nope. Were we swindled out of our money? Yes. Zero effort was made to help make this situation any better. Did I expect them to refund our money? Not necessarily, but doing SOMETHING would have been better than nothing at all. I would not do business with this company if you were thinking about it and I wish we never did. (Pictured is the flooring we now have to figure out what to do with and store somewhere until then.)

Mr. Whitney is a pleasure to do business with. He is always available for questions or concerns and always provides a quick solution in the best interest of the client. I would happily recommend him for any flooring needs.

I purchased tile, grout, and thinset from Big Bob's for a DIY project. The two guys I worked with there are very helpful and knowledgeable -- they took the time to answer any tiling question I had. I got a great deal on the tile and they recommended the grout and thinset for my application. They didn't have enough of the grout color I wanted in stock, but they ordered it and called me with updates on the order status. Excellent customer service. I am very happy with my tile and the other materials I bought from them. I would not hesitate to use them again or recommend to a friend.

Went to the store to schedule the install in person and thought I was all set. The day of the install no show and when I called they said it was not in their system so had to set up another date. The hard wood floors look beautiful but the installation was not the best (lots of wood filler) and the excess product was taken by the installers and not left.

We are more than pleased with our new granite counter top ... it is absolutely beautiful and was installed very quickly and no mess left behind. The installers did a great job, Peter Perkins was more than helpful in helping us select the product and I would highly recommend Big Bobs. We also had new carpeting installed throughout the house and it turned out great....we have a huge house loaded with furniture and Curtis was more than patient as we had to do the job in sections. I don't think that you could ever find nicer people to work with and better pricing that they offer.

I am very happy to recommend this company to everyone. Tha best experience I've ever had. I got a beautiful tile at a reasonable price. The installer that was hired by Bob's were very kind, considerate and fast. Beautiful installation!!!

I had an extremely positive experience with Floors and Kitchens Today. My floors (2500 sq ft) were re-finished in a short time and with excellent quality. Big Bog's people know their craft well, they can help you make many decisions necessary during any renovation, they are efficient and professional.