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About Us
Arbutus Furniture & Closets are Vancouver's original closet manufacturers. We pride ourselves on our expert design, custom in-house fabrication and professional installation services. We have over 8000 square feet of factory and showroom located in the heart of Vancouver. We specialize in custom closet systems, wallbeds and custom furniture.
Services Provided
Bicycle Storage, Closet Design, Closet Organization, Custom Cabinets, Custom Storage, Custom Walk-in Closets, Decluttering, Downsizing, Garage Design, Garage Storage, Professional Organizing, Space Planning, Sports Equipment Storage, Office Furniture, Wallbeds
Areas Served
vancouver, Burnaby, Richmond, West Vancouver, North Vancouver, Squamish, Whistler, Sunshine Coast, Gulf Islands, Fraser Valley
Category
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Business Details
Business Name
Arbutus Closets Ltd
Phone Number
(604) 734-1949
Website
Address
102 195 west 7Th Avenue
vancouver, British Columbia V5Y 1L8
Canada
Typical Job Cost
CAD 2,000 - CAD 80,000
Followers
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4 Reviews for Arbutus Closets Ltd
Newest first
Kiran Manhas
Average rating: 1 out of 5 stars
I contacted the company about a broken leg/hinge to a Murphy bed they had installed in the past. Would not recommend this company just based on how this situation was handled. While the woman was willing to review pictures I emailed to her, she was very dismissive and abrupt, telling me that the bed has been discontinued and that my only avenue would be to discard the entire unit. When I pressed her for alternative solutions, she simply said there is nothing that can be done, and would not even tell me the name of the parts/bed so that I could do my own research. Overall just found her rude, very unhelpful and demonstrates a lack of integrity in backing their products.
September 3, 2021
redlinetopgear
Average rating: 5 out of 5 stars
Arbutus redid our mud room and we were very impressed with the level of customer service and build quality. A friend had their closets done by them and recommended we use them.
April 4, 2018Last modified:April 5, 2018
Diane Hart
Average rating: 1 out of 5 stars
I visited the Arbutus Furniture and Closets showroom in December 2016, to look at closet organizers (entry, laundry, and the master and guest bedroom walk-in closets) and a wall bed with storage for the guest room. I mentioned that we were moving on January 14th, 2017, and asked whether the closet organizers/ wall bed could be installed prior to our move in date. I was told they would not be ready in that timeframe and it was more likely it would be the end of January or beginning of February. I was reluctant to order given that time frame, but after making some inquiries, realized every company had a similar time frame. Subsequently, my order was placed on December 6, 2016. What ensued was nothing short of frustration, which is why I am writing this review. I hope that my experience can inform other potential customers about some of the issues we faced.On January 18th, I emailed to ask about the status of my order; 3 days later I received a reply, which was an “I know nothing” response and I was told “I’ll get back to you next week.” On February 3rd, 2017, I emailed a second time asking about the status…again, no reply…and emailed AGAIN on February 7th. I finally received a response on February 8th, with the same “we’re behind schedule” story and was told the earliest the install could happen was February 27th and 28th. Not only was this one month after I was initially told the installation would occur, but we were living in a 1050 sq ft condo that was surrounded in moving boxes (we didn’t want to unpack and put things into closets without the organizers and couldn’t set up our office/ guest room without the wall bed and storage). I emailed back on Feb 8th, expressing my frustration and disappointment about the delay and that I felt very misled about the length of time it would take for the installation to occur. Had I known, I very likely would NOT have ordered from this company. However, since they also had my deposit, I went ahead with booking the installation for February 27th and 28th. The morning of February 27th (after hearing nothing about what time the installers would be coming), I called the company to ask when I could expect the installation. I got an answering machine. I then emailed the staff person I had been working with. No email reply. By this time, I was livid; not only was it apparent I was not getting the organizers, but my husband had taken the day off to help me move boxes and be here for the installation. It was late morning before someone from the company had the decency to call to let me know they weren’t coming. A rant ensued and at that point, it was all I could do to not cancel my order. What they agreed to do was install whatever was finished later in the week – which ended up being bits and pieces in every closet. The installers then came back several days later to complete the closets, but no word on the wall bed/ storage. On March 8th, a full THREE MONTHS after placing the initial order, I emailed again, at my wits end. I was told it would be another 6 days before the wall bed would be installed. The job was finally completed on March 15th.Of course, it took no time for me to get a call asking for the balance of my payment. When I received the invoice, I was very disappointed that no financial compensation for the delay had been offered. When I sent this feedback in an email, I requested the name and contact information of the owner/ manager so I could discuss my entire experience with him. I was told on March 23rd he would contact me directly…I’m still waiting. While we are satisfied with the product (hence the one star), I would NEVER recommend this company. The extreme delay, misleading information, lack of communication and the fact that the owner/ manager did not have the decency to follow up with me speaks volumes about this company’s character and lack of integrity.
April 6, 2017Last modified:April 6, 2017
Jessica Klyne
Average rating: 4 out of 5 stars
I hired Arbutus to create my master walk-in closet as well as my kitchen pantry. I love LOVE love the design and quality. I'm very happy with the finished product and the price was reasonable. My only reason for not giving 5 stars is that their communication was a bit lacking. I was in the dark as to when my installation would be scheduled, and when I called the man that answered the phone was short and snappy.
March 10, 2015
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Frequently Asked Questions
What services does Arbutus Closets Ltd provide?
Arbutus Closets Ltd provides the following services: Bicycle Storage, Closet Design, Closet Organization, Custom Cabinets, Custom Storage, Custom Walk-in Closets, Decluttering, Downsizing, Garage Design, Garage Storage, Professional Organizing, Space Planning, Sports Equipment Storage, Office Furniture, Wallbeds
Where does Arbutus Closets Ltd provide services?
Arbutus Closets Ltd provides services in the following areas: vancouver, Burnaby, Richmond, West Vancouver, North Vancouver, Squamish, Whistler, Sunshine Coast, Gulf Islands, Fraser Valley
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