Closet Factory Texas

DO NOT USE this company. I wished I had came to read reviews on there before using them. We hired Closet Factory to do our two master closets and cabinets in the half bath. The projects aren't completed, owner just informed us today 2/9/18 that he has closed his business. There has been no one answering the business phone lines for over a week and when we called the owner on his cell phone he only picked up because it was a number he didn't know. He then kept it short and told us the business is close and hung up. I agree with the other reviews that the service and communication to detail is awful. On what was suppose to be the last day of install, I found out that not everything was in and that it would be in shortly after the new year. So many items were missing and I have been left without a closet. This project started in December 2017. I had to basically call the company almost every other day for an update and kept getting the run around on when it would get completed. The design consultant - Francesca, was no help either. She was nice at the consultation but once she made the sale she will not pick up your phone or return any of your messages. I had called her because they had install the wrong type of laundry hamper and never got a return call from her, left her several messages. If I could give them a negative start I would. Even speaking to the franchise owner David, it was no help because I kept getting excuses that it was because of the vendor. The workers came to the house with some missing materials and the "OWNER" David came by to drop the material off but he did not bother to come inside to speak to us in person. He just drop them off, the worker went out to get them and he left. We only knew that he came after his worker told us, I was baffled that the owner gave us this kind of treatment after the hell the company has put us through. The unit also does not sit flushed against the wall like we were told by Francesca, when I told them this, they just added a filler which looks weird. I am beyond unhappy with product and customer service.