Studio Shed - Live Large. Build Small.
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Materials for this project were indeed broken in shipment, which did cause delays with the completion of this project. This installation also took place outside of our service area, which created scheduling difficulties with teams that normally do not service this customer’s location.
While acknowledging those issues, we believe that we tried to resolve them with this customer in good faith, in a timely manner, and help find creative solutions to service an area that we normally do not.
For those reading, and considering a Studio Shed, we encourage you to get in touch directly to experience our customer service first-hand. We will put you in touch directly with one of our hundreds of satisfied customers in your local area, so that you don’t have to take our word for it. Thank you.
This customer elected to use his own contractor to install the Studio Shed. This is the same choice 45% of our customers make – and is not a problem. However, this contractor skipped our scope call, which is a call Studio Shed uses to review comprehensive plan sets unique to each individual’s design, as well as installation instructions. As is to be expected, the contractor was unfamiliar with the product when installation began. If you’d like to use a local contractor, please make certain the contractor takes full advantage of the resources we provide.
Incorrect siding pieces surrounding the door were initially sent. This mistake was immediately rectified at Studio Shed’s expense. As acknowledged in the review, this error did not result in a delay in this customer’s installation. Demands were made for payment for “lost time” on the part of the contractor. After investigating the issues, Studio Shed felt that these were unreasonable given that this customer’s contractor did not make himself available for the scope call.
The assertion that our siding details are insufficient is flatly incorrect. All plans, including the siding details, meet manufacturer recommendations and are an integral part of our prefabricated structures. Again, this is something that is covered in the scope call.
The issue related to delivery was a surprise given the email Studio Shed received from the customer stating he’d successfully gotten the shed transferred and all was well. Studio Shed was made aware of site access issues by the customer; our team believed it had taken the steps necessary to accommodate these issues, a belief that was confirmed by the email from the customer following delivery.
We encourage customers to get in touch with us to experience our customer service first-hand. Further, we don’t expect you to take our word for it; we will put you directly in touch with one of our many hundreds of customers who will share their experience with you.