Fireplace Distributors, Inc.

My family just built a brand new home, our forever home. From day one, a fireplace was a must have. We bought a $5,000 fireplace from this company, with the promise from the sales team that "it will heat your entire home". My husband specifically requested and stated he wanted to heat our home with just the fireplace. Fireplace was installed in May, and in November we had our first fire. Everything was great until 2 months into using it. After ONLY 2 MONTHS OF USE..... we had a chimney fire. The fire department was called and had my husband NOT been home at the time, our brand new home would have burned to the ground!!!! (My husband immediately recognized what was happening and used our home fire extinguishers to start extinguishing the fire). We immediately called Fireplace Distributors to report the issue. They agreed that we should not have had a chimney fire after only 2 months of use!! The owner himself spoke to us and said they would send someone out to investigate. They did send someone out the following week, only to say "not our problem, call your homeowners insurance and file a claim with them.” We had a second company come out for a second opinion. Per this second opinion, and the manufacturer that makes this certain fireplace, our fireplace was a "decorative piece" and "for decoration only" and "not to be used for fires or to heat a home". The second company and my husband went into our attic, were they noticed the tubing that was installed for the combustion air kit, was ran 35 feet to the outside of our home. On the tube itself was a sticker that read "not to be used any more than 14 feet”. My husband spoke with our county AND state building inspector who BOTH stated "this is a MAJOR code violation of the IRC!" (International residential building code). To date, Fireplace Distributors has done NOTHING to make this right!!! We are currently stuck with a fireplace that we cannot use! Not only is it decorative only, the firebox, among other things were severely damaged in the fire. Please, please, do yourself a favor and choose another company. Your home, your life, and your family's life may depend on it!

Fireplace Distributers Inc delivered and installed our fireplace in a timely manner. The fireplace was on point with our budget. The team was extremely friendly and professional. I'm definitely going to be using them again and would highly recommend them!!

Wolford Built Homes has worked for many years with Tom Raver. He is a delight to work with and his products are the best in the marketplace. It is good to have a vendor like Tom to always be aware of our needs and delivers promptly,Tom has a great atttude and will always go the extra mile.

Company installed three fireplaces for our new home. Every flue has leaked in one fashion or another over the years. One of the large flues was barely attached to the roof with no support from underneath. I have tried to contact this company multiple times by phone. I even had a quote for work to be done to fix an issue that they had created but could never get them to show up to do the work. I even drove to their store to ask for help where I was told that they are too busy taking care of builders and didn't have time to address my problem (even though they had originally done the work on my home.) Save yourself the headache and stay away from this business.

Fireplace Distributors is great to work with. Very responsive and they have a great show room. We have worked with them on 7 projects this year and they aced all of them.