Premier Flooring

Do NOT recommend Premier Flooring. Staff is nice and personable but that is where it all ends. I bought new flooring for my entire house. The measurements were way off (well beyond the normal 10%). Of course, when you try to return it, you the consumer have to pay the restocking fee even though it was due to their negligence). But they did accept 1 portion of the return (explain more later). Ordered tile from them and they were hired to perform the installation. They sent 2 subcontractors out to install, both walked off the job. However, they had no problem ripping open packages of tile. We returned the tile as their subcontractors left it and was told they were working on a refund. Months go by and no answers. I contact my credit card to fight this, and Premier comes back with things like “All Sales are Final”. “It was posted on our counter”. Yet, they accepted the return of part of the order (again at my cost for the restocking fee). So, we returned the material to them but did not and will not credit me for it. Again, this is after 2 of their installers came out, opened the boxes and then walked off the job. Reading their response to my credit card they put inaccurate words in my mouth (yes, they flat out lied to save themselves a little money). Bottom line up front: Premier Flooring cannot be trusted. They do not have reliable subs and evidently taking measurements is not a strong suit of theirs. You have several other options for flooring in Wilson County and I suggest you look every other direction unless you want to get ripped off, have delays in installation and then have to go to another store to get material that will work.

The first time we used Premier they refinished our wood floors; did a great job, very happy with our beautiful floors. Now they have been replacing carpet and linoleum in our laundry room and guest bath with ceramic tiles, and replacing two large rooms with wood in place of worn out carpet. They send out very qualified, knowledgeable workers who are prompt and courteous.

We bought new carpet from Premier last year. The Installers were wonderful, the sales rep was just as awesome. We recommended them to a friend just this past month and they had a wonderful experience as well. They were the middle man as far as price- but their service far exceeded our expectations. We are already saving for our next flooring upgrade wtih them.