Seating mind

1. Ordered Steelcase Gesture chair 8/20/23 for $724.99 and had delivered on 8/28/23 2. Chair as it was damaged during shipping - got return approval on 9-21 after going back and forth 3. Shipped chair for refund on 9/27/23 and got delivered on 10/18/23 4. Refund “processed” on Nov 3rd and was told it could take up to 20 days for the refund to reflect. 5. It’s now 12/11/23 and I still don't have my refund and since the minimum time limit for card disputes is 60 days this company has taken advantage of me. They strung me along enough to make it past the dispute deadline. 6. I’ve tried reaching out to them via phone, email and online chat - I get ignored and told to keep waiting.

Seatingmind is a terrible company. Will not respond to emails or answer calls. Will send you the wrong item, and a broken item at that! We've been trying to contact customer service for months to resolve our issue, and cannot get a hold of anyone unless you threaten them, to which they respond something like "we didn't do anything wrong, please don't threaten us!" but will never answer any other question. It's been the headache of my past two months. Cannot get anywhere with them. Do not buy from this company!

I ordered a refurbished chair on 9/29/18. The order still has not shipped as of 10/15/18. Customer service will not return calls or emails. Even the ordering department will not take calls. I am disappointed with the customer service.