The Well Appointed House

Horrific experience and product. Ordered a $3,300 crib mid November that we were told would take 12 weeks to arrive, and we received it the last week of May. The crib was made incorrectly/poorly twice before we received the "correct one," but the "correct" crib is an entirely different color stain than what we ordered. The first crib was stained incorrectly. The second crib was stained incorrectly and sent to us with predrilled holes that did not align (they were pre-drilled at angles), so the crib could not even be put together. The "stain" on this one was also done poorly - it would practically rub right off which is not safe for a baby or toddler (imagine them getting that in their mouth). The third crib arrived the last week of May (6 months post order date), and is practically black (we ordered a stained rich brown color). I asked for some sort of compensation for all of the trouble, and was told they will not be offering compensation of any sort, not even white glove delivery, even though it was advertised on the site that this was an option. Not only was the service horrendous, but the product was too. For a $3,000+ crib, I'd expect a lot more. As much as I love the images of products on their website, it is not the quality you would expect, and the customer service doesn't seem to care once they get your money.

Run away from this company! We ordered a mirror for our new house and upon opening it, saw that the “quality” was very cheap. We had put it in storage until our house was completed and didn’t open it until we were ready to hang it. The company’s response was that it fell under their silly “buyer’s remorse” rules and we would gave to pay a 25% restocking fee. Gee, Amazon doesn’t have that rule - if you don’t like something they’ll take it back! Don’t fall for A Well Appointed House’s slick website and believe they sell quality or provide great customer service. They don’t.

Be careful! Worst return policy I have seen. 25% restocking fee and you pay shipping both ways!! My item cost me Over $150!!

The Well Appointed House easily transformed our living room space into a breathtaking oasis. Melissa Hawks, the founder has a strong sensibility for luxury and value and worked with us to create a space that would perfectly suit our needs. We strongly recommend the Well Appointed House to anyone who is looking to decorate their entire home or freshen up a single room. Our experience with The Well Appointed House was perfect from start to finish.

I bought doormats and customer service was exceptional! They followed up on my order and checked on order status. Thank you!

The store on Elm Street is well worth a visit. In a bright and cheery environment, you'll find hostess gifts (at all price points), jewelry and unique pieces for your home (pillows, cashmere throws and decorative wastebaskets). Melissa is very helpful in selecting the right items - from designing a small room or decorating your entire home!