About Us
"Transform your bedroom into a haven of elegance with ZCreations.co.za! ✨ Discover the art of bespoke craftsmanship as we specialize in creating custom headboards and bedroom furniture tailored to your unique style. Elevate your space with personalized designs that reflect your taste and preferences. Our skilled artisans bring dreams to life, crafting pieces that blend seamlessly with your vision. ✨ Experience the luxury of tailor-made furniture at ZCreations.co.za - where your bedroom dreams become reality. ✨ #ZCreations #CustomFurniture #BedroomDesigns #Craftsmanship #PersonalizedLuxury"
Services Provided
Custom Furniture
Areas Served
Johannesburg
Category
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Business Details
Business Name
zcreations
Phone Number
+27 82 346 0080
Website
Address
Unit 5, 11 Jupiter road
Crown Mines
Johannesburg 2091
South Africa
Followers
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Credentials
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Contact zcreations
Hope you are well,
It is unfortunate that it has come to this as we have tried to resolve the amicably.
To clarify the points that you have stated.
We manufacture custom goods and thus there is a great deal of back and forth from the client to us. (for example, you initially requested full grain leather to be used and then had to change it to faux leather due to you not being able to afford it)
Our company thus sends out a quote, detailing what will be produced. The products were designed and especially produced for you after you accepted the quote. It is taken that the customer has gone through the details of the quote as it is explicitly states the details of the products that are manufactured.
We have honoured every detail of the quote that you have accepted. We don’t understand how it is that produced “WITHOUT MY CONSENT” as from the start you were in possession of the quote that we produced on. If there were details on the quote that you were not sure about we were more than happy to explain what they were as you have said you did not know where the buttons would be on a headboard and thought that the specified buttons on the quote would be for fixing the headboard internally, however it’s is clearly stated that the buttons are self-fabric on the description of the headboard and no mention is made of buttons being used internally as it is also stated that the headboard is to have a mounting bracket (the buttons being the detail in question)
The time frame that was give once again, as per the quote is 15-30 working days. Once we had completed we contacted you to arrange delivery and installation. You were not available to receive the products as you were working out of the province and your sister was busy with exams and a later date was agreed upon.
We made every effort to be courteous in dealing with this issue, however it is made that much more difficult when profanities and disrespectful tone was used when you were on the phone with us, especially since we produced in accordance with the accepted quote, which you stated, “does not matter” after you realized that you did not take the time to go through and understand the quote.
You have stated that you "found out now that we have done this to other customers" we have requested from you as well as your representative, some time back for you to provide us with names, quote number or ANY such proof you may have of this, to date we have not received any feed back.
We are more than happy to rectify your over site at a minimal cost.