Cook Bros. Construction

Building Epcon home. In design process as for outside water faucet turned into garage NO! WIFE ASKED MASTER CLOSET DOOR MOVED 3 INCHES. NO asked John Cooked passed buck. we built 5 homes always consider buyers needs. Not much intrested in considering customer wants. Not real good start?

We had a home built by Cook Bros Construction. We were initially looking for an existing home, and our realtor recommended we consider having one built and introduced us to Cook Bros. We had never been through this process before, but after we met with John Cook, we felt he was an honest individual who would help us build what we wanted at a price within our budget. We weren't disappointed. The entire Cook Bros team worked hard to make our building experience as stress-free as possible, and we're very happy with the final results. Our home is beautiful, and we're thoroughly enjoying it.

We hired Cook Brothers to build our new Smoky Mountain Home. There were very helpful in all phases of the project including: lot selection, picking the perfect plan, assigning us a Project Manager to keep the project on budget, assigning us a Design Manager to keep us on budget and help select the finishing touches. We would highly recommend Cook Brothers Construction to anyone who wishes to have their own custom home in our area. Great Work.

We purchased a newly built home from Cool Bros. Our home had been built for the 2014 Parade of Homes and we fell in love with the quality of construction and finish work. The detail in our home provided us with everything we were looking for but beyond that John and Ralph have ben a pleasure to work with ensuring us at every turn that they will be available long after the close. I highly recommend them and their team to anyone considering the construction of a new home.

Being professional and organized was very important to me, and I was immediately impressed with my first meeting with John, and that continued during the building process with Ralph. Great folks to work with...and always responded quickly. I want to say that I found Bri to be simply incredible to work with. She came to our old home to view the remodelling we had done to get an idea of what we liked. From that point on she nailed it! She also worked very hard on our kitchen cabinets to get us the most usable space...and we are so very pleased with the results. In my opinion, she is a rare find and if I had a business I would do everything I could to steal her from Cook Bros :) Ralph also did a fantastic job with communication...always responding very quickly. He made suggestions (very good ones that I wouldn't have thought of) that made the final product much better than it would have been. I always felt like he was completely on top of everything going on. Seldom, if ever, did I mention an area of concern that he wasn't already aware of, and with a plan to correct. Additionally, we've gained friends with many at Cook Bros through the process. That's what I'm most thankful about.

Cook Bros. Construction redid our upstairs bathrooms for us and we are completely happy. This firm works very well as a team from the initial sales, helping to determine materials and colors to the construction foreman. As we went through the process of selecting our counter tops, plumbing fixtures, and paint colors they went with us to each store after setting up the appointments with the store owners. They took a scary part of the process and made it sooo... easy. During construction, the foreman was on top of everything each day and communicated with us about everything. As we went along, there were some changes to be made and they were great about it. From the larger changes to small ones, there were no problems they could not figure out. In a couple of years we want to redo our kitchen and there is no doubt that we want Cook Bros. back. Very personal and caring service. We LOVE our new bathrooms!!!!

I hired Cook Bros to build a house for me in Blaine, TN They were great out of the gate. Things were going along ahead of schedule and I was very happy. When they engaged their electrician, it all went south. First, they installed the circuit breaker board on the outside of the house, not in compliance with the house plans, and spent two months telling me that they couldn't get the electrician to move it. This delayed everything They left the septic system off of the estimate 'because I was paying for the excavator myself,' but then insisted on driving the installation of that system. This was an extra $6,000 that I had to come up with on my own to complete the house. They insisted on driving the installation of the system and then claimed that they had no responsibility for it. When they finally moved the circuit breaker board, they didn't pull a permit for it. If there had been a fire, my insurance might not have covered me They installed the outdoor AC unit at the top of a hill that wasn't properly landscaped, and erosion caused it to move twice. They refused to move the unit and blamed me because I was paying the excavator myself. The plans did not call for the AC to be in that spot One AC duct goes through a bedroom closet and takes up about 40% of the room therein. They refused to fix this, never got my approval beforehand and claimed "We didn't think you were going to use that bedroom." Three months after moving in, they still haven't covered the trench they dug from the road to the house to install the water lines, leaving them exposed to the elements They NEVER cleared their scrap wood and irrigation equipment from the yard - I had to do that. They also didn't clear their building equipment from the inside of the house until I complained about it. The inside of the house was never completely cleaned before being delivered to me I had to complain repeatedly to keep them from smoking in the house, once they'd enclosed it They didn't properly install the fridge and it leaked water all over the floor. They later had to replace part of the floor They installed a separate door to the basement from outside, but it has two separate locks on it - one inside and one outside, meaning that you can't lock it from one side and unlock it from the other The basement wall leaks from two separate places. One they fixed with caulk and by redirecting the irrigation from the gutters. They other they refuse to address To date, they have refused to give me the name of the electrician that they used. They did change electricians in the middle of the project They built a front and back porch and installed 6"x6" support beams using nail gun nails, as well as important support rails the same way, flush to the support (not inset). When asked about this, their project manager (who did the porches himself instead of using a carpenter) claimed that Cook Bros has never built anything using insets, and that this method of building went out in the 1800's There was trim left undone and, when finally done, went unpainted. They repeatedly claim that I signed off on things that I either didn't sign off on, or that they aren't responsible for things based on their policies.

Professional and reliable construction company serving the greater Knoxville area. Cook Bros. Construction is an active member of the Home Builders Association of Greater Knoxville in good standing. They have served on leadership committees and participated in our Home Show and Parade of Homes multiple years.

Cook Bros turned our galley kitchen and breezeway into one large kitchen and mud area space. The project took longer than what we were prepared for, but we absolutely love it! They worked within our budget to get exactly we wanted. Staff and workers are all great to work with, professional, and knowlegable. They have integrity. They go above and beyond for their customers.

We hired Cook Bros. Construction to remodel our master bathroom and to lay hardwood throughout our upstairs. Top notch company and excellent workmanship.

Cooks Brothers have great customer service. They first of all called us back which should seem like a big deal but actually is more rare then you think. Then they were able to take what were vague ideas about our project which was taking a very divided main level kitchen/living/dining remodel into a beautiful open concept. They arrive on time, are respectful and do great work. Suzanne helped get me through the stress and frustration that goes along with a major remodel project when you are still living in the house cooking for a family in a microwave and one portable burner. We are so impressed and happy we plan on using them again for and addition and master bedroom/bathrooms remodel.