iComfort Heating & Air Conditioning, Inc

I've never had such a great experience with an HVAC company. iComfort actually cares about their customers! This is the company you want if you're considering any repairs or replacements of your systems, they will do whatever it takes to get your system running again. Back story: I had a new daikin heat pump installed 2.5 years ago by a different company. The original company stated that the system came with a 10 year parts manufacturer warranty. When my system went out (from what I was told was caused by a power surge) the original install company told me that the warranty would not be honored and that I needed to spend another $15k to install another brand new system. No matter what I said, they just would not honor the manufacturer warranty because they didn't want to get their hands dirty and just wanted to make money by selling me a brand new system. I searched through many daikin certified HVAC companies and all of them told me they didn't want to get involved to help me out and would only sell me a new system. Meanwhile my wife, my 18 month old and myself went all winter without heat because no one would help me repair my existing system by getting daikin to honor the warranty and I didn't have money to buy another brand new system. Finally, I found iComfort. They told me it was going to be a hassle because daikin has notoriously bad customer service, but they could get me up and running again and that yes, the first company lied because they knew it would be a hassle but daikin would honor their parts warranty in this situation and all I'd have to pay for is labor. iComfort came out multiple times, spent hours and hours on the phone with daikin tech support to diagnose what was wrong. Multiple times they were told to order incorrect parts that took weeks to arrive (again, no fault of theirs, don't go with daikin). iComfort never let up though. Each time new parts arrived, they'd be out the very next day to get them installed and to diagnose what was still wrong after a new part was installed. They never changed the original labor price I was quoted and I'm sure they lost money on this interaction due to how many hours their tech Corey spent at my house. They persevered until my family and I had heat again and didn't charge me until they knew I was back up and running. I wish I had known about them when originally shopping for new systems, I could have saved myself a huge hassle and three months of cold. If you go with this company, you won't be disappointed. They took care of me on a personal level when the original installers turned their backs on me and held my heat for a $15k ransom. Thank you iComfort!