Mixed experience. Design ideas from Alexandra were limited, yet good. She has potential. She offers the ideas only after customers place a substantial deposit, which per contract can supposedly "go towards any sub part of original project". Did not work out that way. After placing the deposit, we had multiple visits by subcontractors (whom apparently work for a company Tremblay Maison owns. I was told by their employee that the businesses were divided due to liability concerns). In the 2 months or so we were actively involved with this company, we dealt with 7 employees yet never got a full estimate for our planned project. The company scheduled multiple visits with workers, stating each one had to survey the area and give separate estimates. While Alexandra's husband, Joe, showed up at one of those visits, stating he was a "project manager", it was too little, too late. A project manager needs to show up at the beginning of the project and be knowledgeable to give a complete estimate at that time. Meanwhile, we waited an extra 10 days after the 3rd workman toured our house without receiving a complete estimate from the company!
Turns out Trembley Maison sells flooring materials at an inflated price (we saved $400 going to another local store). We asked TM to apply our deposit towards a small section of our original plan, but were told we could go elsewhere. A full month later, T M returned part of our original deposit, claiming the recommendation Alexandra gave for flooring was worth $120. Good thing we did not charge them for our time!.
