Incredible Kitchens

I’ll start by saying that I can’t recommend Incredible Kitchen and Bath. We contracted in August of 2020 for a complete remodel of our kitchen. As I normally do, I received 3 quotes from different companies. Two were from big box stores, and the last from Incredible Kitchen and Bath (IKB). IKB’s quote was the highest of the three, but we decided to give our business to a small business. We try to support local small businesses and we were impressed with the design they came up with for our kitchen, and that we had a project coordinator assigned to our project that would “streamline” the process into an efficient schedule. A little foreshadowing here, that didn’t happen. When we put our deposit down we were told to expect 6-8 weeks for our cabinets to be built and we would have our new kitchen in time for Thanksgiving of 2020. It’s January of 2022 and our kitchen is still not complete to our satisfaction. We kept in contact with our project coordinator and the cabinets end up running over the 8 week lead time. They receive the cabinets the last week in October, but they can’t start the install because they have started a bigger project. Our project coordinator asks if they can start the week of Thanksgiving. We pass on not having a kitchen for Thanksgiving, and tell them they can start the following week. The 10 day schedule that the project coordinator provides is far from efficient, and I’m told that it’s because they have to coordinate the electrical and plumbing sub-contractors and their schedules are full. When they deliver cabinets to our home for install, one of the bases is severely damaged (which you can notice from looking at the box it was shipped in), and half of the cabinet doors are damaged. They have to order a new base and cabinet doors. Keep in mind they have had the cabinets for 4 weeks now. When the new base and cabinet doors arrive, the new base is damaged, and the majority of the cabinet doors are as well. The new damaged base is structurally sound and the damage will be hidden by the stove so I agree to allow it be installed so we can get the countertops on. However, we still have to get new cabinet doors. Over the course of this project, it has been nearly impossible to contact the company. I have placed multiple unanswered calls to the owner, Matt. We have a new project manager who came out November of 2021 to view our complaints. He stated he would get the problem resolved and would contact us with an update. As of December 29th, we had not heard from him so I went up to the store to follow up. I was told he could not speak with me because he was handling an emergency situation with another project and he would call me later that day. I asked to speak with the owner, Matt, and was told he was out of the office. I asked for Matt to give me a call. It is now January 3, 2022 and I've still yet to hear from anyone from the company. I recommend you look elsewhere for your kitchen and bath needs.

Matt and his team just recently finished installing a brand new kitchen in my fifteen-year-old home. Our new kitchen is beautiful and the Cabinetry Masters crew was quick and professional during the renovation. I particularly appreciate Matt working with me to have everything done by the time my son, who is in the military, returned from deployment because I sure wanted to make him a home-cooked meal as soon as he arrived in the United States! Thank you Matt! Job well done!!