Cabinet Giant

Ordered cabinets on a Monday. Cabinets delivered to our garage on Friday ...... Kansas City to Florida . This was a complete kitchen . All cabinets and trim were excellent quality. This is my second kitchen from CG in 2016. Excellent quality cabinets so far and great service.

Worst customer service I have seen in years. I have ordered cabinets for a kitchen project from Cabinet Giant on 11/17/16. Sales rep (Jen) have stated that the order will be delivered on 11/23/16, a day before Thanksgiving. I agreed to proceed. On 11/22/16 I received an email with tracking stating that the package was just picked up from Cabinet Giant on 11/22/16, and is scheduled to be delivered on 11/30/16, a week after the initially confirmed delivery date. I have contacted the sales rep, in hopes to find a soulution. Instead I received rude replies with the only remedy being a cancellation of the order. Wishing to escalate the matter I asked for a manager. Josh (manager) was not willing to rectify the problem. In fact he was even more abrasive and rude than the sales person. The entire conversation with Josh consisted of him praising his sales rep, and not looking for a manageable solution. I have asked several times what his proposition is, and the only reply I received was to cancel the order. I explained that I am not ready to make that decision, and that I will contact him at a later time. Considering I have already been waiting for a week to get the cabinets it is understandable that more time was needed to make that decision. Ten minutes later I received a voice mail from Josh that he made the decision to cancel the order. Essentially, Cabinet Giant staff held my money for a week, failed to ship on time, and ultimately cancelled the order without consulting with me, resulting in substantial disruption of our workflow. The level of unprofessionalism is striking. Proper management strategy is to deescalate the problem. Josh chose to do exactly the opposite. Company that treats clients in this manner should not have a satisfactory rating.

Horrible! Purchased the Shakertown and they are the worst cabinets I ever purchased. I was surprised at the terrible quality since I have purchased from Cabinet Giant 3 other times and was pleased. When I wrote to complain about the poor quality of the Shakertown, no one even bothered to answer me.

In my journey to find cabinets of good quality and not spend thousands of dollars I came upon several companies. There were actually only 3 companies that were in the running. 2 others were just a little less expensive than cabinet giant even with the discount. However I choose this company to get cabinets for this kitchen and also two others I will be designing for this year for one reason only! Customer service!!!! Every single person I had contact with from Cabinet Giant during this process, from your designer Alice to shipping department- Noah to josh; who helped me with building a cabinet, has replied to my emails or phone calls either immediately or within 30 minutes. They are the reason I tell someone every single day to purchase from your company. One other company never returned my email inquiry about price. Another local company I needed to order a cabinet from because one size you had on back order never emailed me when it would arrive or confirmation of my order like I was told they would or answer my emails asking where my cabinet was, not until 2 weeks later I told them to cancel my order did they respond and this is a company only 30 minutes from my house- it would have been convenient. Every person I have spoken with has been professional, courteous, helpful and most of all there when I needed them. They are the reason Cabinet Giant is a success and should be commended! The cabinets arrived a week after my order, were easy to build, look beautiful and at a great price!

I had been waiting for 5 years to replace my cabinets in our home. I had several ideas and colors for my kitchen. Most of my time is spent in the kitchen with friends and family. We have several occasions a year entertaining and using our home for our family gatherings. They came out and gave ideas and color schemes that went with the rest of the work I had done. They were on time and very detailed about the design and color scheme. I have so many compliments on my new cabinets. Thank you so much for all your hard work.