Lowe's of Whitehall, PA

I ordered a Mr Cool MiniSplit Air conditioner from Lowes. It turns out they no longer supply the product. Instead order was fill by a company in Kentucky who used Conway shipping out of Allentown.They promised to deliver on Friday 9/6 between 3 and 7 PM. No show, no call and no answer at 11 PM and all the next day. I called Lowes and customer service said that "vendor" shipped it and not much they can do but call and inquire on Monday. I researched to find that XPO Logistics took the shipping and famred delivery by Conway who wrote up a falsified report that they called me at 3:21 PM to confirm, stopped at home at 5:56 Pm and no answer and 9:10 PM called and Customer requested another delivery time. I have phone log and video from 3 cameras on front of property to show no calls were ever made to me. Avoid Lowes and Conway if you have a life and expectations of a delivery when scheduled.

In March 2015, my wife, Jennifer, and I started planning out a major renovation for the first floor of our home. After several wasted trips to other stores, we were fortunate enough to be connected with a team of professionals at Lowes of Whitehall that exceeded all our expectations for this home improvement project. We initially met with Tracy Reda to discuss our budget, style, and vision for our home. Soon after, we were introduced to Sasha Roethlein and Vince Tranguch (FJT Inc.), who completed the team. Construction, by FJT Inc., began in late May and concluded less than 1 month later with a complete renovation of our first floor, including new flooring and kitchen and powder room renovations. There really aren’t words to explain how happy and satisfied my wife and I are with our experience with everyone who helped complete this project. Tracy Reda was able to take our very vague ideas about what we wanted with this renovation and turn it into a masterpiece. She put together a beautiful blueprint, complete with everything we asked for, and still kept the project within a reasonable budget. She provided us with features that we didn’t realize we were missing until we had them! She has an incredible talent for design and pulled all design elements together to create seamless transitions throughout our entire first floor. She also worked with us to ensure that the money we spent at Lowes would help support our daughter’s school through the More Bread program at St. Thomas More, which was very important to us. Most importantly, though, Tracy was a joy to work with! Her outgoing and genuine personality made every meeting fun and exciting, when it certainly could have been stressful. She made us feel heard, at ease and confident that we were in good hands throughout the process. Simply put, Tracy is amazing at what she does and delivers a level of service that you would expect from a high end business. Once Tracy Reda finished the project design, Sasha Roethlein took over as Installation Manager for the renovation. Sasha was amazing at keeping my wife and I updated on all changes to the schedule or delivery times for the cabinets, flooring, and appliances. We were both so impressed by how hard she worked behind the scenes to ensure that the project was completed as quickly as possible and with as little inconvenience to our family as possible. She was accommodating and flexible when working with us to schedule the start of the project and other check-ins. Sasha was always pleasant and always available to us if we had questions. Vince Tranguch, owner of FJT Inc., carried out the renovation plans in our home. The craftsmanship, cleanliness, and efficiency displayed by this company are second to none. FJT Inc. had our 1st floor completely renovated in a very brief amount of time, with as little disruption to our daily routine as possible. Most importantly, the work that Vince and his team completed is simply outstanding and has turned our home into a showcase! Vince and his team are clearly experienced professionals. They showed attention to every little detail. They are very personable and were always willing to answer any questions that we had about the project. My words of gratitude on this page are simply not enough to truly express how happy my family is with our experience with Tracy, Sasha and Vince. Their honesty, professionalism, hard work, and pleasantness made this project simple and enjoyable. We are beyond satisfied with the final product and will hopefully be working with these three individuals again in the near future on other home improvement projects. In addition, we already have recommended their services to other homeowners looking to do renovations.

Tracy at Lowes in Whitehall PA designed the remodel of our master bathroom. She was very good at melding her design with our inputs and budget until we had a fantastic 'spa bathroom'. She is not one of those 'my way' designers and has the best interests of her clients in mind at all times. A pleasure to work with. Vince of FJT inc. ran the construction part of the project efficiently and essentially on time. He let us know of any delays (e.g. snowstorms from this past winter) and kept us well informed of how things were proceeding. His sub's were on-time, respectful and true craftsmen who did a great job. Dave 'the tile guy' especially should be called out - very detail oriented and it shows in the final outcome. We were so lucky to have both Tracy and Vince as our designer and contractor - more projects await the team !! We love our Spa MBa each and every day.

We had our first floor remodeled(entire new kitchen,flooring,paint, new stairs, etc.). We worked with Tracy from Lowes and Vince as our contractor. Working with the two of them was such a wonderful experience. Tracy was so easy to work. I feel that she knew exactly what we wanted out of this project and she delivered it. Having Vince as our contractor was by far the best experience we have ever had with a contractor. He was here everyday to work and would take the time to explain to us what he had done that day and what the plans were for the next day. We have had so many compliments on our house. We look forward to working with Tracy and Vince in the very near future.

Installation of front entry door and storm door. Our installer Sam did an excellent job the doors look terrific couldn't be more pleased with his workmanship, professionalism and his attention to detail.

I am currently collaborating with Lowe's on the complete remodel of 2 bathrooms and 1 powder room: 2 completed, 1 remaining. Tracy Reda (project specialist) / lead), Vince (general contractor / master craftsman) and Stephanie (project coordinator) all worked wonderfully together to create not only beautiful, but well-crafted spaces -- all within my buget. Moreover, Tracy went above and beyond by personally delivering product to our home in order to avert delays.The team was also flexible with several design refinements that I requested thoughout the process, and the sub-contractors Vince commissioned were well-qualified, respectful and delivered quality work product. (NOTE: Since I work from home, I especially appreciated the extra consideration, efficiency and tidiness demonstrated thoughout this endeavor.)

As I wandered through Lowe's AGAIN, looking for ideas for remodeling my main bathroom, I was directed to Tracy for help. She immediately took charge (which I needed!) and walked around the store with me asking preferences and putting together a bathroom for me on her desk. Once I told her what I liked, she and the Gen Contractor came to my house, marked all the work that was needed and came back with our estimate in a short time. Once work was started, the GC communicated each time he needed to bring in sub contractors and what they would be doing. We love the new bathroom (and jacuzzi!) and everyone that walked in my house was very professional, down to every last sub contractor. We were very pleased with the work done at our home and would use Lowe's again.

Over the last few weeks, my husband & I have been working with Tracy Reda with regards to major home repairs as a result of Hurricane Sandy. We would not have been able to coordinate this project without her help. Tracy is a very organized, detailed person that we are so glad was recommended to us. We will recommend her to anyone!!

We had the pleasure of working with Tracy Reda when shopping to remodel our kitchen and family room. Tracy is very personable and made us feel that she was helping us to achieve our goal. My wife and I were both struck with her friendly and outgoing personality as she helped us make difficult decisions about how to choose the right fixtures or coordinate colors. We were alway completely at ease with her. She seemed more like a friend than a salesperson. After we planned our project my wife and I were in Seattle for a vacation, which we had planned for quite a long time. While there my wife had an unexpected illness. Tracy was on top of everything and saved us from any additional concerns about what was happening at home. We were able to relax while my wife recovered, You can imagine what that meant to both of us. When we arrived home we began the chaos that would eventually lead to our dream. We were always aware that she was there to help us should we need it. Things have progressed nicely and pretty much according to the plan she and the contractor set out for us. The work should be completed in the next two weeks and I feel very strongly that we have Tracy to thank for getting us through the highs and the lows. When we finally reach completion I expect to go through the final inspection with her and know that she will enjoy our home as much as my wife and I will.