Brubaker Inc

We called Brubaker to install our Tesla charger in the garage of our new house in April 2022, when our usual electrician was booked up. I was pleased with their availability, and as far as we knew, everything was installed and hooked up fine. The charging unit was attached to an unfinished wall, that we told the installer we would be drywalling in a few months. Cut to July 2022, we just began our drywalling project in our garage. Our highly skilled contractor disconnected the wall charger before he began putting up the drywall, and luckily he had turn the power off before hand, as he found that the hot wire was LOOSE inside of the unit as well as NO GROMMET. This is a fire and electrocution hazard if it would have shorted out. The leads were also cut to different sizes. Upon learning this, I immediately called Brubaker and was connected to a man named Ben who oversees their electrical department. He went out and met with my contractor in my garage, who was still onsite. Ben then came back to me and said everything "looked fine" and that there was "no way to prove" this didn't happen when our contractor took it off the wall. This makes no sense, and when I challenged him, he then asked me if on the day of installation, did my husband tell the technician "not to hang it up all the way because we'll be putting drywall up later". My husband OF COURSE did not tell a technician to have a 240v cable to be loosely attached to a 30amp circuit in our garage, and even if someone were to tell a technician that, any proper electrician should know you CANNOT safely do that, its incredibly unsafe! Additionally, my contractor then told me that when Ben talked to him at our house, he admitted that the technician who came to our house that day was "young" with not a lot of experience yet. When I went back to Ben with all of these details and asked for a full refund of the $1100 dollars we paid for this charger to be installed, he only sent me one response, which was: "our policy is if someone else touches it, then that voids the warranty" 1000 percent UNACCEPTABLE, unprofessional, and extremely disappointing. My family will be sure to never use Brubakers again, and I hope this review helps warn other potential customers in the future.

This company completely refurbished our kitchen, powder room, laundry room and main bath. They did an excellent job and have followed up with excellent work as needed. We left for vacation for two weeks during the restoration and some of the cabinetry was not up to speed, and the owner of the company came to our home and had everything re-done from scratch. The new carpenter did an A-1 job. The materials were top notch and the kitchen and bath designer was very helpful and professional. We have been back to them to buy appliances and will use them again when we add a downstairs bath and sunroom. They are a well-respected local company. Since the remodeling, we have entered into a private membership service club with this company and have been WELL satisfied with the results of regular maintenance, repairs, and purchase discounts. (Although I have excellent photos of this project, they are in another laptop, and I am unable to transfer them. Our "computer guy" is working on that)