Backsplash Installation, Bathroom Remodeling, Bathtub Installation, Flooring Installation, Lighting Installation, Sauna Installation, Tile Installation
Annapolis, Arden on the Severn, Arnold, Cape Saint Claire, Crownsville, Davidsonville, Edgewater, Galesville, Gambrills, Gibson Island, Harwood, Herald Harbor, Hillsmere Shores, Londontowne, Mayo, Parole, Riva, Selby-on-the-Bay, Severna Park, Stevensville, West River
Wedi certified Schluter Kerdi trained
some minor scratches in the installation process and the “bad scratches” like you said came from moving the fridge. As for the grout color, I used a medium grey as requested, however against the black tiles the grout color looked too light in your opinion/liking, I acted under your instruction and color choices. Also, the mess in the sink is again exaggerated, I only washed my hands in it and did not leave a mess, I always try and keep the client’s home clean and tidy and try minimalize any disturbance or mess. Finally, and most importantly, I did get in touch after you highlighted the issue with the grout color and wanted to come to see you to work out a solution, however you declined this offer and were not interested in communicating further nor seeing me. I will always try and resolve any issues as best I can.
I pride myself on the quality of work and service I give my clients, as you can see the rest of the 5* reviews are testament to my excellent craftmanship. I am sincerely disappointed that the outcome to this project wasn’t to the client’s expectations, but I tried my utmost to get it resolved and unfortunately the client declined to work out any solutions instead feeling it better to leave an exaggerated and untrue review.