Pocono Luxury Inc

We had a very bad experience with this contractor and would not recommend. We contracted with them to renovate a very small hall bathroom and were disappointed. They started our bathroom the second week in April and as of yesterday (June 8th) took the last of their garbage and materials out of our home. The first issue was the bathroom floor. They removed the existing tile and then did not put a base floor down before installing the laminate floor. We now have a gap of about an inch. When I asked about this, he indicated it was not part of the contract. I would assume when signing a contract that we would receive a level floor. He refused to fix it. The next issue was the damage to our vanity. It was banged up during installation. After much back and forth this issue was thankfully rectified. Finally. they stuck a green covering to our hardwood floor, to supposedly protect the floor. When they removed the covering, they removed not only the finish, but a part of the floor. He refused to take responsibility, instead blaming the installer of our hardwood floors. The owner and the office personnel, Erika, were unhelpful, unresponsive, and unprofessional throughout the entire 30 day plus experience.

The design team was very helpful in assisting us with color and design choices. The work crew was awesome. These guys are courteous and total professionals.Their attention to detail was spot on. We would totally recommend this company to those looking for remodeling projects. I will definitely use them in the future.

We used Unique 4 Home and Pocono Luxury to design and build the kitchen of our dreams!! We had our kitchen/dining room wall knocked down and created one huge kitchen. From start to finish the process was painless. Dimitry came out to our home and took all the measurements and listened to the list of things that were important to us. We then met back at the office with Erika and went over his design and made a few changes that made it perfect for us. From there we started picking out everything we wanted with the help of Erika and Anna in the design showroom, which is beyond spectacular! They were both so helpful and worked with us to design the most beautiful kitchen. The subcontractors that did the work were so professional and friendly and were also great to work with. Dimitry was always on top of any questions or concerns we had. There were a few things that needed to be tweaked after the project was complete and he had his crew there immediately to get them fixed. I cannot recommend them highly enough!!

I contracted the work to begin on September 15, 2014, in writing, with signatures from all parties. Contractor pushed me back to the 18th, although I was unhappy. The work was to be completed within a maximum of 18 business days from the start date. It is currently April 17,2015, and I still do not have a finished kitchen. I have had numerous issues regarding work performed as well as product quality of the cabinets supplied. I have tried to resolve these issues multiple times with the owner and the cabinet manufacturer, yet I am still with an unfinished kitchen. I have been without a completed kitchen through all the holidays. The crux of the problem, I believe is I received inferior quality cabinets, from a different company than I agreed upon. The cabinets are arriving at my site cracked, warped, scratched, and broken. I am now on round 4 of 2 base cabinets, and round 4 or 5 on doors. I thought I had researched this contractor and vetted them. Unfortunately I now find myself in this position, which is anyone's worst nightmare. I have included several photo's of a sampling of problems with my kitchen. I would take a serious look at these photo's, as they speak more of the product I received.