Rahn Lawn & Landscape Inc

We spent $15K with Rahn Lawn but we forgot to design in a spot for the trash can. Ken said they would do it for $500 but since it was a small job, they would do it on the off season which was fine. I tried to follow up to find out when we were on the schedule - would not return calls or texts. Finally my husband got in touch and Ken responded saying they only did commercial work now - something that completely contradicts their website. Then we asked for the name of the hardscaper and Ken said he didn't have that information. Then we finally found someone who was interested in doing it but wanted the brand name and color of the stone. Again no response from Ken - bottom line if they treat their customers who spent $15k on a job and referred several clients to them, how will they treat others?!!. Your integrity and name are everything and I would suggest staying away from Rahn Lawn! I am now adding the conversation with Ken which I think supports my statement above (unfortunately due to size limitation I couldn't post the whole thing): Kelly You don't have the decency to call me back or finish the job you said you would. Your website doesn't say you only do commercial work!! Nor do you have the decency to give us the name of the guy who did the hardscaping. I just called the main number and left a message of what's been going on and I'm going to let the whole internet know. In addition I have a friend with a landscaping business and I'll be sure they spread the word as well!! Would have just been easier to do the job as you said you would!! Ken I don't know why you are still going on about the job and I already talked to you about it. We are not doing residential hardscaping work. And to go out there and do that job it will take over a day so it would be 1000 plus material for us not to lose money,and I'm sure you don't want to spend that kind of money on such a small job. A small company can do those jobs and be competitive we can't with all are guys and over head. Ken Jason know everything and you guys called the other week and left him a message. Everything we did for you was great work great service. If it's going to make you feel better going online and saying negative stuff that's up to you, but like I said we didn't rip you off or do poor work, we just can't do that small job . So I don't know why you would be so vindictive. Sorry for you feelings but I can't change are business plans. And I'm letting you know even if we tried to make you happy and figure out how to get it done, you wouldn't be happy with the price for such a small job. Kelly To use your words I'm "going on" about this for a couple of reasons. You have repeatedly ignored my calls and texts. You also said you would do the job - and you cannot determine how much I'm will to spend to do the job. Basic courtesy would be to get back to a customer you $15k in business and also made several referrals to you. Pretty much a return phone call and the hardscaper guy's name would have prevented all this!! Kelly I am not a vindictive person but I must say being ignored does bring out the worst in me. 3 reviews up so far!! Ken I can't give out somebody's name that does not doe the work anymore I don't know what you want me to do there and I did tell you we weren't doing it I've texted with you and your husband Kelly Shall we add up the number of texts and phone calls over what period of time it took before I got an answer?