Walls-N-All Painting

All I will say is that if the homeowner would have read the contract she would have seen that all of the items that she is not happy with were not included. This house is an old house and it has multiple layers of paint along with lots of imperfections. To fix these items we would have had to redue all the drywall creating a smoother texture. We charged her to do basic repairs and too paint. On day one we spoke to the person that the homeowner made available to us. We went over all of these items with that person and told them what was and was not included according to the contract. This was also said to her when we met to write up the quote.

Everything that was quoted was painted with 2 coats. The truth is not being told about speaking with the owner about any of these stated issues. The homeowner never contacted me. When we completed the project she sent me a text stating how happy she was with everything. I wish I cold attach a screen shot of the contract and our conversation.

There is a process to follow and dry time. We only needed 1 person because of this process and because there was only 3 rooms being done. More people would have simply equaled someone standing around with nothing to do.

This customer was also never charged $50 a gallon. That is simply not true. We charged what we were charged. The homeowner also could have purchased her own paint if she wanted to.
This was a $1500 project. The paint came to $449. We purchased 13 gal of paint in total. That's around $33 per gal for a prem paint.

Anyone reading this needs to know that as a company we do everything we can to provide great services to our customers. We provide a very thorough contract that states what is and isnt included. I cannot force a customer to read it even though when I send it over i ask them to do just that. I also ask them to make sure that everything they want done has been stated. If not adjustments could be made at that time. This customer wanted to do that after the job was completed.