CertaPro Painters of Arlington

As a Realtor I have a relationship with numerous painters and I negotiate contracts for a living. I originally chose CertaPro based on a relationship with a previous sales person who is no longer with the company. Well, I learned my lesson here! I wish I would have gone with one of two other quotes I received one of which was even less expensive. After receiving a contract that did not include all of the detailed services I requested and set expectations for I made them come back and update contract to which I ultimately agreed to. Unfortunately, I learned the sales associate who negotiated the contract and walked our home with no longer works for CertaPro on the day they were scheduled to start work for me. This was after no one showed up. Not in a rush, it was no big deal to me. I suggested the owner come out to my home to provide a new estimate to make sure there were no surprises regarding expectations at the end of my project. He declined. Three weeks later at the end of the job, my expectations were not met. At my bequest the owner visited my home for the first time to re-set expectations on how to complete the job. Still another three weeks later and two days after expected to arrive expectations were not met or completed to our agreed upon state. I was then met by a THIRD salesperson to sign off on the work. As the owner of a referral based business myself, I reserve poor reviews for only the egregiously terrible and despise writing them. I take responsibility for valuing the referral relationship previously built and not insisting that the new CertaPro sales person/owner would honor the previously negotiated contract the same. In the end, I paid the fully negotiated price of the contract even though the work was never complete and asked them to leave. I was tired of talking to someone new at every turn and being told what contract meant by "fascia, friezeboards, rakeboards, soffits included" by people who did not originally negotiate the contract. I will no longer refer any business to CertaPro of Arlington. Please find just a snippet of photos attached of unacceptable work inclusive of paint chips and and debris in my yard and missing thermometer that was never replaced.