CertaPro Painters of Far North Texas

CertaPro Painters did an EXCELLENT job of painting over 7 rooms inside my home. This is the second time that I have used them. I am so HAPPY with the quality of their work. The whole team was really great to work with. They painted the walls, ceilings, crown molding, baseboards, doors, my front door, staircase spindles - and new stain work for the staircase railings.

We just had our house painted by CertaPro Painters and they did an amazing job. With CertaPro Painters you get a color specialist with Sherman Williams to help you decide on colors if you're on decisive like me. Tina Barton with her paint team of Dario Salvador was excellent! Dario was professional and made sure I was happy every step of the way. His crew cleaned up and swept up everything in my home; even areas they did not go near. This was not an easy project. They did an enter front house including the ceilings in each room. My house looks amazing. This crew and company are the most professional painters I have ever had. I appreciate the attention to detail. Thank you so much CertaPro for your talented professionals and the service.

We just had new wood floors laid, and noticed that the walls in the main living areas and Master Bedroom/Bath needed painted. We were hesitant to have this done with the new floors, but after reading the information on the Certa Pro site, we decided to get an estimate. We were very impressed with Chad Lowe's knowledge and presentation, and the quote we received was lower than we expected. Once we decided to book the job, Tina Barton called and explained the start date and provided the Site Managers name and contact info in case I had any questions. The job was completed quickly with absolutely no problems with the new floors. The painting crew were courteous, professional, friendly and very careful with our new floors and all of the other furniture they had to move/cover. The entire experience was terrific and I would recommend Tina and her team to anybody looking to have painting completed. -- Mark E. Stokes

Awesome team! Gary and his crew helped with painting the interior walls of our assisted living center and they were a joy and pleasure to do business with. They were timely, responsive, caring and they provided a level of customer service that is hard to find. I asked for them to help with my home after seeing the high quality work that they do and used them for the exterior repainting and gutter replacement on my home as well. This team is awesome and they do great work! I highly recommend them! You won't find a company more dedicated to achieving a high level of customer service and satisfaction as well as high quality work!

Working with CertaPro Painters of Frisco was great. Gary, Tina and their entire team were extremely easy to work with. They did exactly what they said they would do. The crew was quiet, professional, courteous, careful and cleaned up each day. They made sure we were 100% completely satisfied. We would highly recommend them.

Although our home is only three years old, our wood garages had faded dramatically and needed to be re-stained. We had CertaPro re-stain one double and two single wood garage doors as well as some wood framing and vents on our home's exterior. Gary's team arrived on time and began powerwashing the areas. I was concerned about the color match since we were not using the original stain, so the team did a sample section and waited for it to dry before I was sure it was a good match. They completed the work in a timely and neat manner, and we are very pleased with the results.

I will be using Certa Pro again in the future. The workers for respectful, and did a great job. They completed the work in a timely manner.

We heard about CertaPro and decided to give them a call to paint most of our house and repair 40+ cracks after we had our foundation repaired. Gary and his team at CertaPro were very courteous and showed true professionalism and integrity throughout the whole process, from the first phone call to the completion of the job. They did exactly what we wanted them to do and made sure we were satisfied. It was worth every penny. I would highly recommend to anyone to give Gary at CertaPro a call the next time you need paint/stain work done on your house. I just wish we would have called them sooner, before we sold the house, so we could have enjoyed the new, fresh feel of the house. It sure made the house feel like a home. Thanks Gary!

I’ve never had a home project go so poorly. This review will detail exactly what we experienced. You can decide if it’s worth the risk to work with them. Our job was a full interior paint. Time estimate was 3-4 days. We were impressed with CertaPro’s pitch. The presentation was polished, the sales guy was likable. The sales guy will not be performing or supervising your project. Monday - job starts. We meet our site manager, Frank. 4 painters. Progress feels slow, but understandable with prep. Frank mentions he’ll be gone for part of Tuesday. No problem. Tuesday & Wednesday - No sign of Frank. Progress is slow. End of day Wednesday the job is < 50% done. They estimate completion on Thursday. Seems optimistic. Wednesday evening - wife finds an open paint can on the carpet in our bedroom. No lid, no pad. Not good. We send a picture to our sales rep and say we’re moving it before our dog gets into it. We then find dirty ladders and paint cans piled on a new rug in our living room. Some on a mat, and some directly on the rug. I move everything off and find spots of paint on the rug. Again, really not good. I asked Frank on Monday if we should roll up and move our rugs. He assured me his crew would move them. They did not. They piled equipment on them and stained them with paint. Our sales guy assures us it will be taken care of. Thursday - only two painters show. No Frank. Estimated job completion today and the crew is getting smaller. Talk to our sales guy who says they’ll take care of it. I mention that we shouldn’t scrub the stained rug and cause further damage. End of the day, job is 70% done. Thursday evening - we walk the job and find that the work is sloppy. Taped lines are uneven. Paint runs onto trim, is splattered on floors/cabinets/fixtures, and has uneven coverage. This is not professional quality. In our master bath, we find a dent in the wood of our vanity. It appears to have been made by a large metal object. Since the dent was not there before the job, and painters were using an industrial ladder in a confined space, I draw the logical conclusion. Really not happy. Friday – Two painters. No Frank. We will not finish today with this crew. I text our sales guy. At noon, 5 more guys arrive, and with 7 guys working the initial job is completed by 5pm. Reviewing the job, we find: 1) our rug was scrubbed and damaged, 2) the rug is still stained with paint, 3) areas we marked with tape for touch ups had tape removed but no work performed, 4) scraping paint that ran onto trim resulted in trim paint removal, 5) more splattering, uneven lines, uneven coverage, and unprofessional work. We document and send to CertaPro. Tuesday - walkthrough. Frank returns. We show Frank the damage to our vanity, and he says we’re lying. Despite being absent all week, Frank is certain his crew did not do this damage. He says it was done with a hammer. That ends the walk through. Frank is no longer welcome in our home. We tell our sales guy to bring a new crew. The next few weeks go well. A new crew comes to do multiple touch ups. New crew does professional work. We’re told they’re the best crew. Wish they were our first crew. They repainted about 1/3 of the original job, but it looks good. CertaPro pays for a rug cleaning. Cleaning removes 95% of the paint, and we decide to request an invoice adjustment rather than demand a $1K replacement. Seems like the more fair thing to do. There is no good solution for the vanity damage. Replacing wood is risky. Best to live with it vs make it worse. Sad outcome in a 2 year old home. Can't be fixed, and could have easily been avoided. Invoice. The owner has been involved. I’m confident he’ll make things right. We agree on $250 for the rug, which is < 25% of the replacement cost, but OK considering they had it cleaned. Final invoice has no other adjustments. I’m shocked. In light of all that went wrong, I ask if the owner believes CertaPro should only compensate us for the rug damage. He replies that $250 is generous to cover all issues. He mentions a $200 promotion on our quote, and that they only charged us $220 when we changed color on a partially painted room. The first was a sales tool. The second was offered before we had issues with the project. They’re not related. I press that $250 is insufficient to cover the property damage, the hours and stress we spent managing the project, and his employee accusing us of lying about damage CertaPro caused. He adds $100, tells me he’s being generous. Says the damage to our vanity is of inconsequential value, and he spent time managing our job also. Wow. I’m done. Despite our nightmare project, CertaPro’s owner feels justified to offer a 6% adjustment. He does some car dealer math to tell me he’s discounted me 15%. That’s nonsense, but I’d rather overpay than devote any more time to this project. My time is better spent writing this review.

Gary and his staff are consistently focused on detail and quality. They are so respectful of the owners and as a professional interior designer I know they will treat my clients and their homes wonderfully. They have a professional and experienced staff who takes the worry out of any job small or large. Certapro can handle any size job and style. I highly recommend their services! Thanks Gary!