FiveStar Painting of Southhills Pittsburgh

The worst - beware! I received an estimate for a wallpaper job on April 4th and did not timely receive the quote as promised. After contacting Trey again he claimed it was sent but go probably went into spam folder. I check every day, but didn't notice it so I figured I missed it. Finally received quote on April 11th (quote was also dated that date so obviously it was not previously sent as stated - should have been my first clue) after texting him that day and asking if they wanted to do the job and if not, just tell me. I received a reply text with a couple of excuses, but yes, they wanted to do the job. Later that day inquired via email about the number of rolls of paper that I needed to order, once I gave him the information about the paper, never received a response. I called FiveStar again on April 24th to get on the schedule and was told they had sent an email, but again must have gone somewhere in the ether! On April 26th, I texted again about the status of scheduling my job and was told their paper guy was sick and there would be a month delay, but they would give me names of other wallpaper hangers. Asked him to give me names and went silent again. On April 27th, I called and left a voicemail message and then sent a text stating my dissatisfaction with not providing names and not scheduling job and overall lack of customer service and candor. I received call within minutes and was assured FiveStar would hire a subcontractor and infact, had one to do the job. We setup May 17th to do the job, Trey assured me he had the information for the wallpaper and would order it and the job would be done on May 17th! Received a call and curious text from the project manager on May 15th. I returned the call and the text, and you guessed it, no response. Trey then contacted to tell me the PM was trying to reach me and I advised I had texted and called and heard nothing back. Trey again lied to me and insinuated the paper had been ordered and just needed some information to get the job confirmed for May 17th. Received another text and call today, May 16th letting me know they were not able to order the wallpaper as they didn't have all of the information. Also, advised the wallpaper guy who was going to do my job tomorrow, walked off the job and they can't do the job! Never hire FiveStar Painting of South Hills Pittsburgh. They don't follow-up and lie constantly.

Fantastic company. Excellent work. Friendly and respectful painter. Extremely professional. We will definitely be using them again. Our house looks so much better after they finished painting.