NW Sundance Services

Instead of going over the specifics of what they've done wrong, I'll focus on what they refuse to do to make it right. After all, we all make mistakes. It's only the crumby ones that refuse to take accountability for them. Open order since May; it's October now... The tankless was installed incorrectly, and they refuse to honor their work. Jenna, the supervisor, has dug her heels in and will not reach out to the warranty company to get the document they insist on needing to come back out and fix their shotty install. When I call in and ask to speak with her (never had her on the phone), she refuses to talk to me and plays the 'telephone' game between the front desk and myself. Absolutely pathetic customer service edict. A quality plumbing company will come out and fix an error their tech made. Errors happen, but poor service doesn't have to. I've called the warranty company 4 times and each time the warranty company has come back stating they have created the form needed. This plumbing company openly refuses to assist and completely disregards its obligation to install the product correctly. I am considering legal action as I believe this installation has created excessive wear on the otherwise brand-new appliance, these tankless water heaters are between $5,000-$7,000. Subpar service at all service levels, but I will say the guys that come out to do the work are pretty chill, easy to chat with, and seem knowledgeable. Otherwise, this company is completely worthless.