We signed a contract with Ronny Snow’s Pool Patrol on 1/12/23 and paid our 50% deposit. While we were told our job would start in 4-6 weeks, as of March 1st, I hadn’t heard anything from the company. I left voicemail and emails for the owner. Finally, I was contacted and told it would likely be the first of April before the job started. Job started on 4/10. Two guys demoed the pool and installed the water line tile around 2/3 of the pool. They left mid-day on 4/11 without word of when they would return. After they left, I noticed they had dumped all of the demo material onto a tarp on my front lawn. After several text, Ronny called on 4/14 and confirmed that they hadn’t ordered enough tile and he was unsure when the tile would be in. I requested that someone come over and clean up the demo mess on my front lawn. Besides asking for pictures, Ronny never sent anyone to clean it up and we ended up having to do it ourselves. Work resumed on 4/24 with the remaining tile installed and the pool resurfaced. Again ,the guys just left when it was done, instructing us to fill the pool with water but no word on whether they or anyone else was coming back. No one reinstalled the pool light or pool jet covers, they dumped pool plaster all over my lawn, and left trash on my lanai. I texted Ronny with our concerns and included pictures. Ronny called later to tell us that we had jumped the gun and we were too proactive; his guys were coming back to finish the job. Apparently, we were just supposed to know that. On May 3rd the Project Coordinator finally showed up, and offered to take $200 off for our inconvenience. Just wishing for the job to be done we agreed. Ronny also offered an additional two months of maintaining pool chemistry and curing service on top of the one month of pool maintenance that was part of our contract. On May 5th Ronny sent a final bill and I stupidly paid it in full. Stupidly because we haven’t seen hide no hair of them since then. Two weeks have gone by and no one has come to add chemicals to our pool, returned a phone call or text. While the work was acceptable, customer communication is nearly non-existent, the workers don’t respect your property, leave work and personal trash everywhere and the project coordinator didn’t make an appearance until the job was done. Not only am I not getting the additional two months of pool maintenance for all the inconveniences, I’m not even getting the one month I paid for. Pick a different pool company!
