The Conger Collection

We appreciate all guest feedback and take the information provided in online reviews very seriously. We are sorry that a portion of your vacation experience was less than desirable while staying at The Copperwood Condominiums as we hope every guest has the best vacation possible. However, your review is untrue and provides a very unfair picture of the great lengths we go to ensure our guests have a memorable and enjoyable vacation. Unfortunately, your very rare experience and frustration was caused by your extensive damages to the property’s pier and our rental pontoon boat through your gross negligence which you did take responsibility for. Our staff works tirelessly to provide safe, comfortable accommodations for all guests and it was very unfortunate that your actions caused the need for us to replace an entire pier, along with significant repairs to one of our rental pontoon boats. We were happy to hear that everyone was safe after your accident and fortunate that our staff and service providers were able to work very quickly, over multiple days and nights, to resolve the issues and ensure minimal disruptions to our other guests. More specifically in addressing your review, there are only 2 of the 17 condominiums at The Copperwood Condominiums property that have owners using the property periodically throughout the summer season. Like all of our guests, they have access to one boat slip and all of the common area amenities. These specific owners use of the property amenities is quite minimal and could never be represented as you stated in your review. We have also reviewed our service reports for your stay in June of 2016 and have confirmed no issue with the Internet service, the sauna or fireplace during your stay. These issues with your rental condominium were resolved prior to your arrival. The docks on the property are in good condition prior to your damage to them. They were not “broken” as you stated. We did have an elevator repair scheduled for the weekend of your arrival and our contractors confirmed the repair was completed during your stay. We notified you prior to your arrival of this repair to ensure there was no additional way we could help you and your guests while this repair was happening. Our focus is always to assist our guests in any way possible so they have the absolute best vacation experience. Additionally, our rental pontoon boats are consistently some of the very best available on the chain of lakes. We go to great lengths to ensure our guests’ experience of their rental watercraft compliment their fantastic rental home accommodations. To do this, we include additional amenities such as complimentary drop-off and pick-up of your watercraft as well as other complimentary value added services. In many instances these services are not offered or offered at a significant additional expense with our competitors. Your allegations of issues with the steering and throttle are false as our staff tested the watercraft prior to your rental. Of course, we are always available should a guest have a question about the operation of our watercraft. However, you never mentioned any issue with your rental watercraft until you contacted us to let us know that you had put a large hole in the side of one pontoon and sunk the watercraft. We would never make a threat to a guest and were pleased that you took responsibility for the damage and paid for the extensive repairs to the watercraft. Our staff is available 24/7 for any request or problem that may arise during your reservation. If any amenity or property detail does not exceed your expectations, you can reach our staff directly for updates, repairs or replacements. We are thankful that your gross negligence and abuse of the property is an extremely rare occurrence.