AFI Insulation

ZERO STARS! DO NOT HIRE THIS COMPANY! SO UNPROFESSIONAL!! I hired AFI to blow insulation into the walls of my 100-year old house. I signed the work agreement and did not hear from them for 2 weeks. Finally, Darren called me and told me they could come out the next day (hardly any notice). I had to go to work but when I got back, the crew was there (Kane and another man) and they had drilled holes in my siding, which was expected, but they had filled the holes with regular styrofoam, not the caps I was promised. Kane told me thats what he was told to do. I called Darren who told me he would order the caps and install them in a few days when they came in. In the meantime, rain was in the forecast and styrofoam was supposed to keep the water out of my walls. Then the crew hit an air return and blew insulation down into my furnace. They tried to vacuum it out but a few days later, my heat wasn't working. I looked at my furnace and they had out a new air filter in, but didn't take the old one out, so it was crumpled in the blower compartment. The blower compartment and blower also had a lot of insulation in them. I called Darren and was given attitude about it, saying “so you want me to fix your furnace?” and “the insulation wouldn't cause an issue with your furnace.” I also called him because they did not insulate above my windows, which was 16” of open space in my walls. I have a lot of windows, so it was probably about 1/5 of my total wall space not insulated. When I brought it up to Darren, he told me there wasn't usually space above a window, it was all structure. This is true for an 8’ ceiling with large windows that go to the ceiling, but my ceilings are 9.5’ tall and the windows don’t go up that far. I had to bring it up 3 more times as well as cut a hole in my plaster wall and send him pictures to prove there was over a foot of open uninsulated space above my windows. I requested a professional come out to inspect and clean out the furnace. Darren said he would get back to me about it but wanted me to still send payment in the meantime for a job that wasn’t finished and had serious issues. Des Moines Heating and Cooling came to inspect the furnace but insulation was all through the blower and heat exchanger and my furnace was older. I ended up having to get a new furnace as a result! Extra money I wasn't planning on spending this year. 2 days after the furnace was installed, Darren sent his crew to finish insulating my walls, did not notify me they were coming, and had them do it without my knowledge while I was at work. The following morning, at 8am, he called me asking to come by my house and pick up payment for a job I wasn't aware was even done. Save yourself the hassle and hire someone else.