Gulf Coast Aluminum

Exceeded my expectations. They are professionals in every way. Extremely knowledgeable. Quality work. I will recommend them every chance I get.

Awful experience and poor quality. My cage still has problems and it's been 11 months! My job was poorly handled from the beginning. Still having problems. When I call to address more concern, I'm treated as if it is my fault for calling so much. If the job was done correctly from the beginning, this wouldn't be an issue. Or if the Project Manager scheduled a time to come out to meet with me when the job was completed and I first called to provide feedback on the issues on the job, we could have reviewed the entire cage to address the many (most serious) issues all at once. The cage was poorly constructed...bent pieces, pieces not fastened together with screws, screws exposed, large gapes between pieces in the middle of the cage. Just a shoddy job. Even the inspector who came out said I needed to demand they fix the quality of the cage. And instead of doing things right and recutting aluminum pieces tp fit the way they should, they filled gaps with caulk. To make things worse, on August 1 I had an appointment with a project manager to come out and look at the final repairs necessary to complete my cage. The guy came, took pictures, told me all of the fixes they were going to address and said he would be in touch. I called a week later as two of the three doors on my cage still were not working and left a message for both the project manager and their main voicemail. For the next four weeks I left voicemails and sent emails all with no return. I left a total of at least 8 inquiries and still to this day, 3 months later, I still have had no response which includes no contact regarding the final repairs they needed to make that were discussed on August 1 to complete my job. Having a pool cage installed is not a cheap endeavor. This was close to a $20,000 job. You would think when you are spending that kind of money, they would give a damn about not only the quality of their work, but the customer. While I know Hurricane Irma is effecting many of these businesses right now, I wish I could say that was why I haven't heard from them, but they had two months prior to Irma to return a phone call. They clearly don't care about their customers or completing their jobs.