Richard's Total Backyard Solutions
Pool Deck Design & Construction, Pool Lighting Installation, Swimming Pool Construction, Swimming Pool Design, Hot Tubs, Custom Pool Builder, Outdoor Kitchens, Custom Patios & Arbors, Pool Renovations, Custom Fire pits, Backyard Renovations, Pergola, Pool construction, Spas, jacuzzi
Bellaire, Bunker Hill Village, Cinco Ranch, Cypress, Four Corners, Hedwig Village, Hillshire, Hilshire Village, Houston, Hunters Creek Village, Jersey Village, Katy, Meadows Place, Mission Bend, Missouri City, Pecan Grove, Piney Point Village, Richmond, Southside Place, Spring Valley, Stafford, Sugar Land, Galveston, Spring, Woodlands, Kingwood, Conroe, Rosenberg, Tomball, Magnolia, Pearland, Friendswood, League City, Deer Park, Huffman, The Woodlands, Fulshear, Pasadena, Lake Jackson, Alvin, Atascocita, Sealy, Riverstone, Sienna Plantation, River Oaks, Royal Oaks, Memorial, Downtown Houston, Houston Heights
BBB Pinnacle Award (2008, 2010 & 2011) Awards For Excellence 2015APSP CBP (Certified Builder Program)HotSpring authorized dealer for Houston and surrounding areas
We again apologized that a 6 week project turned into a tedious and frustrating 6 month project for all, but Richard’s offered the best customer service throughout the beginning phases of their project and as much as we could (within our control) once we ran into problems towards the end. The renovation was going great up until Christmas Eve 2015 when their supervisor JP was at their residence that evening filling up the pool with water and doing the startup chemicals with Mrs. Boyd. That being said, once water was added to the pool (which was intended for full completion/ final phases) a leak and pre-plumbing issues, not originally built by us, were discovered shortly after. This is where the project and customer service turned into a frustrating one for Mr. & Mrs. Boyd and for Richard’s as well since we couldn’t find an immediate solution in a timely manner.
Our company did not want to finalize and close the renovation project until these leaks/bubbles were taken care of properly. Multiple visits from the leak Detection Company and plumbers caused the delay in the overall project timeframe. As a company, we do not want to walk away from any project where the quality is less than what we had promised. We again, apologized for that delay, but we had to find the main issues causing leaks and bubbles in the pool and the pile of dirt in the yard, but cleaned that up immediately after it had been brought to our attention. A personal meeting, outside of emails, occurred with the Boyds, our owner, and their supervisors on April 20th to address the concerns, and to agree on a solution that works best for all.
As of April 28, 2016 this renovation project has been closed and completed on our end, due to the updated punch list items agreed between the Boyds and our owner JR Richard. While we can't guarantee that any renovation will go without a hitch, we always do our best to find a solution. We strive for priority and satisfaction with all of our projects, but we also highly respect the quality and workmanship that needs to be done for all of our projects as well. If you have any further concerns or comments, we're always happy to listen and address them as best as we can.
Richard’s Total Backyard Solutions