Tile Done Right by Gene Michael

I caution anyone regarding the integrity of this company's workmanship. We had this company tile our walk in shower in Oct 2017. Soon after moving in we noticed that there was water standing in the some corners of the shower which we squeegeed the area after use. Then the grout on the floor started having efflorescence that we could not remove. We were told by the company that the only way to waterproof the grout was to apply a sealant, when in fact there are other types of grout (acrylic, epoxy) that are in fact waterproof. Recently we felt that there may be a water problem under the tile floor due to continuous dark wet spots, so we decided to take the grout up and just regrout with a better product. That turned out to be pretty much impossible, so we got a professional to see what was going on. The pan was allowing water at the curb to seep into the subfloor, which was coated with black mold from continuous dampness. There was water damage on some walls as well. The structural integrity of the floor joist under the shower was compromised by chopping out the top member and half the web to install the drain, which could have easily been located elsewhere without cutting half the joist out. We found that there was not water resistant product on walls. The drain, which has clogged periodically, was reduced from the standard 2" size to use 1 1/2" pipe instead for no apparent reason. The entire mortar bed was sodden, and the weep holes in the drain were blocked so drainage at the pan level couldn't happen. In the end, we are rebuilding the shower from the ground up to be sure it's done the way it's supposed to be, instead of just "done right". We are not happy with this company and have ended up having to pay $7,000 to redo their poor workmanship. DnD