Euro Tile & Stone

Chantal. C Tile is a VERY expensive purchase, you need to be able to trust your supplier explicitly and you cannot trust this company. When they make an error you simply must accept it, and absorb the cost, stress, inconvenience and time wasted. We purchased in 3 separate time approx. $6000.00 worth of tiles, the last time was 2 weeks ago, The lady who helped us told us we needed 3 bags of grout after doing the calculation in they're computer. In reality we only needed 1 1/2 bags to do are backsplash. Tried to return today and would not refund us the extra bag, what we got was sorry per invoice this items are not refundable. Was also they're to order extra tiles as we are missing 4pcs and would have cost us an extra $60.00 plus tax per pcs. We did not order Sorry you lost are business. I understand it is just was just $22.00 dollars a bag, but still it was the sales associate who made the error not us. I gather this is the way this company makes money over sell product you cannot return. We also have 2 other bathrooms to do which would have been $12,000.00 in sales for this company. Exceptionally disappointing customer service and experience.

Special shout-out to Anna, Megan, Tyler and Erica! Sylvie and I received exceptional service, great advice and they were all patient and helped us to consider different options. Euro Tile should be proud of the four of you. From a product perspective, great selection and options to chose from and we recommend you visit both of their locations on hawthrorne!!

there are many, many tile stores in Ottawa so don't support this one. If you're looking for dependable help in ordering don't go here. If you're looking for good customer service, don't go here. If you're looking for accountability in sales, returns and COVID practices don't go here. They are concerned with making their money and then they leave you stuck. Tile is a VERY expensive purchase, you need to be able to trust your supplier explicitly and you cannot trust this company. When they make an error you simply must accept it, and absorb the cost, stress, inconvenience and time wasted. Exceptionally disappointing customer service and experience. In our order we were shorted tiles we paid for, we received a box of damaged tiles and then despite using one of their employees to help us, we didn't order enough extra tile for one of areas (we were later told this chevron style of tile is a high waste tile, so at MINIMUM 15-20% extra should have been recommended and we were sold less than 10%) so when we had them installed we ran short partway through our installation. This also meant that we had to buy our tile from a different manufacture and colour lot. When we had to purchase additional tiles (that we should have and would have already purchased had we be appropriately advised) we ordered multiple extra cases due to the high waste amounts as to not leave our installer short once again and now they won’t take a return outside 30 days despite COVID delays

Store has great selection a bit on the pricey but DIY beware. We are remodeling our home and accepted help from a sales associate who told us what to buy in tiles and the grout needed. When it came to installing it we realized the sakes associate made the wrong recommendation for the grout, we head back (after spending 5k on tiles) to explain the mistake the associate made and wanted to exchange or at least discount on us having to rebuy the correct grout for the job they flat out refused told us it was our fault and kept calling us contractors even though I kept correcting her to day home owner and DIY, they had no pity and even sarcastic that they could take our now useless boxes of grout and donate it for us ... The manager was very sorry but offered no inch of flexibility or understanding for a remedy. Will no longer buy anything there, especially grout, and will never trust recommendation of any sales associates there

Eurotile is an exceptionally positive and wonderful place to purchase beautiful quality product. The sales people are helpful and genuinely pleasant and professional. I found the perfect tiles for my kitchen renovation and I couldn’t be happier. Highly recommend going there. Great experience!

Euro Tile and Stone is a great supplier! They are a preferred retailer of ours and we send all of our clients there. They have a beautiful new show room with an abundance of choices to meet everyone's taste and budget.

Excellent selections of tile, glass, marble, exotic designs, simply amazing, The designer, Kim is engaging, knowledgable & experienced. Kim's ability to listen & then suggest options was appreciated. Kim

We have worked with Euro for many years, easily over 10, and have developed wonderful relationships with their sales staff - Fatima is wonderful to work with and takes the time to get to know the designers and keep us updated with all the new products. The new showroom is stunning! We are looking forward to bringing many clients in and using the new designer spaces.

I use Euro Tile products for practically each and every one of my projects & clients. The new showroom is something the Ottawa/Gatineau region has needed for years. Finally, Decorators and Designers have a proper showroom and selection! Whatever I am looking for, I can find at Euro Tile and it is always my first and final stop for tiles for any space in the home. I would highly recommend Euro Tile for any home/commercial tile needs. They are simply the best.

I was researching stone and tile for a major addition to my home. The designer in-store was extremely helpful and spent a good 2 hours with me and matched my style perfectly! I was amazed by her knowledge of the product in-store and she made an overwhelming choice much easier! Euro Tile and Stone have an incredible selection and product lay-out was superb!