Write a Review
https://www.houzz.com/pro/graniterra copied to clipboard
About Us
Graniterra imports stones directly from quarries all over the world & fabricates them at their own facility, ensuring highest quality & best prices. Graniterra has 30 years in the stone business & 18 years in St. Louis. Based in St. Louis, Graniterra has done both commercial & residential projects all over the world. Graniterra is the only stone fabricator in Missouri approved by the Marble institute of America.
Services Provided
Countertops
Areas Served
Ballwin, Brentwood, Chesterfield, Clayton, Crestwood, Creve Coeur, Des Peres, Fenton, Glendale, Kirkwood, Ladue, Olivette, Overland, Richmond Heights, Rock Hill, Saint Louis, Shrewsbury, St Louis, Sunset Hills, University City, Webster Groves, Frontenac, Town & Country
Category
Back to Navigation
Business Details
Business Name
Graniterra
Phone Number
(314) 533-3366
Website
Address
1551 S.Kingshighway
St. Louis, MO 63110
Typical Job Cost
$1,000 - 100,000
Followers
Back to Navigation
Credentials
2 Houzz Awards
3 Houzz Badges
Back to Navigation
Write a Review
11 Reviews for Graniterra
Newest first
Chaz Jaquess
Average rating: 5 out of 5 stars
I managed a project with an aggressive schedule for a high profile client and Graniterra was one of the subcontractors who under promised, but over delivered. They were on time and on budget. I definitely plan on hiring them again on future projects.
February 21, 2019
Matthew Simpson
Average rating: 5 out of 5 stars
A house ago, I decided to do a first floor remodel. In the plan was a new kitchen. I searched several companies for stone and one evening I walked into Graniterra, not realizing it was near closing time. They didn't mind at all, and I found myself walking the huge warehouse of stone after hours with Jay Joffray. I knew then I had found a company I could do business with. It was the old/family oriented style of business ethics I appreciated from Jay and the company. They were friendly, straight forward and laid back about selling. The white marble I bought, after a few trips back, was beautiful. I mean beautiful. So when I started a new remodel in 2018, in a new home, I called Jay.
I walked in, at a respectable time I might add, laughed a bit and walked the warehouse floor again, which I love doing! I chose quartz this time around, and added a waterfall feature to the kitchen. Of course, it looks beautiful.
I'm not an older guy, but I prefer the old way: small business - family atmosphere. Graniterra is a great example of this; is a place where you feel comfortable; where people are sincerely nice; where you can be relaxed and make an educated/confident decision.
I don't underestimate these qualities, because after all, it's my home, my money and a serious investment.
February 21, 2019
ndosenbach
Average rating: 1 out of 5 stars
We had a truly horrific experience with Graniterra. We had purchased a rare type of granite and shipped it to them for polishing and cutting. After signing the initial contract, we made alterations to our layout over the phone and we were told by someone named Christian, that the plans would be altered to our new specifications. When we came home on the install day we found the granite had been cut to the previous dimensions despite assurances to the contrary and installed. Despite numerous phone calls and complaints first to Graniterra, then to the credit card company, Graniterra refused to remedy their mistake in any way. Even though the counter was cut to the wrong dimensions, they charged the full amount and kept the remnants from our slab of granite. Even though Christian freely admitted to promising to change the dimensions over the phone, the president Alex Elzein denied the phone calls and since we never made our request in writing, we had no tangible proof. Hands down worst customer service I have ever encountered anywhere. I am still stunned. We chose them in the first place because they used to get pretty decent reviews, even though they're always fairly pricey. I don't know what happened to them.
March 25, 2016Last modified:March 30, 2016
Comment from Graniterra:
Graniterra never makes changes to templates simply via phone request. In order to make any change, it must be documented in detail, signed by the customer and in most cases re-templated. This review is inaccurate. Please refer to our long standing, consistent good reviews over the years and our A+BBB rating which we have maintained for 18 years.
Design Extra, LLC
Average rating: 5 out of 5 stars
Graniterra provided great customer service and a beautiful finish product on a recent residential kitchen project! I recommend stopping by their showroom to get to know them!
February 10, 2015
melissaalbers05
Average rating: 5 out of 5 stars
We were so pleased with our experience and final product at Graniterra. They had a wide selection of stone on site, friendly and knowledgeable sales staff who were always available by phone or email to answer any questions, and their installers were very professional. We were so happy with the entire process and our new kitchen counter tops. I would recommend them to anyone.
December 30, 2014
Kristin Seymour
Average rating: 5 out of 5 stars
Graniterra provided exceptional customer service. Their showroom had a beautiful stone and marble selection. The staff were professional, prompt for tear out and installation, maintained costs within our budget, and completed the job in a timely manner. I will definitely, and already have recommended Graniterra to friends and colleagues.
December 16, 2014Last modified:December 17, 2014
Nancy Francis Design
Average rating: 3 out of 5 stars
My sales person worked very hard to come up with the right cabinet wood stain color and design for our project and the Woodmode cabinets are lovely; but I found the customer follow-up service lacking after the cabinets were delivered. There was one mistake in the layout that the salesman corrected. He tried to up charge me on an item but I foresaw that coming and had my detailed paper work to back up my position. The delivery truck tore a large limb off a tree on the street and he tried to get me to pay the $200 fine the City wanted from the truck driver but I was so irritated by then I said no. My salesman was trying very hard to make me happy but it was his back office manager that was the problem. I do not know if that man is still there. I would keep all of your notes and contracts and double check you costs. Plus, I would get some details on what happens after the cabinets are delivered. It is a lot of money so they should be getting it perfect.
August 17, 2014Last modified:August 19, 2014
Comment from Graniterra:
We are very surprised and disappointed to read your review about your experience back in 2010. We strive for superior service and we come close, as you can see from our A+ BBB rating, and Angie's list ratings, as well as other sites which require non-anonymity. Regarding your comment about the truck: this would not have been a Graniterra truck nor employee. It would have been a Wood-Mode truck and you should have contacted them about the situation. Your anonymity & time lapse since this project, make it difficult to respond about specifics in your case or reach out to you. We're sorry you felt you did not have a 5 star experience. We try to go above and beyond to make our customers happy.
Graniterra provided unique choices in stone slabs that I found no where else. They provided superior showroom assistance, templating, and installation work. I would not hesitate to choose them again or recommend them to others.
April 12, 2014
The design team is great, tear out and install were completed in a timely manner but have a couple of marks on the granite which the company is working on fixing, scheduled a day with me for the repair and then didn't show up or call.
February 2, 2014
I have had the pleasure of working with Graniterra on five projects over the last eight years. I have used them to install granite kitchen countertops, bathroom countertops, fireplaces and a breakfront for my dining room during the renovation of my previous home in 2006. The owner, Alex Elzein, and his team were so incredible that I called on him again in 2009 when we built our new home. They installed granite kitchen countertops and bathroom countertops throughout the house. They also installed onyx on the walls and floor of my fireplace. On the main floor they ordered and installed special large travertine tiles.
In 2010, I brought Graniterra back in to redo my own companies' office kitchen and three bathrooms with granite countertops and all-wood cabinets. In 2012, Graniterra finished my lower level with all cabinetry, knobs, and granite, including a 28-foot granite bar, kitchen area, two bathrooms, and a theatre room.
My son is now redoing his kitchen and is using Graniterra as well.
Alex Elzein and his team have exceeded my expectations with their attention to detail and customer service. After looking at several stone companies I found Graniterra to have the biggest collection of one-of-a-kind stones Alex tells me he travels the world looking for the most unusual and interesting stone available.
I can honestly say I didn't have any problems or concerns over my many projects with them. They were respectful, courteous and did exactly what they told me they would do. They were always prompt in getting back with me. I can't recommend them enough. My husband and I continue to get compliments from customers and friends on ALL of our stones.
For each project, Graniterra provided the highest quality products on the market, superb workmanship, and outstanding customer service. They earned my repeat business every step of the way. I highly recommend Graniterra for your next home project.
October 17, 2013Last modified:November 4, 2013
prussianiusa
Average rating: 5 out of 5 stars
They provided limestone and tile design and coping for a landscape and pool project. Their design ideas were extremely helpful and fabricated the custom material within 4 days. Very Professional and they have a beautiful kitchen and bath showroom on Manchester Road.
June 29, 2012
Back to Navigation
3 Ideabooks
Contact Graniterra
Find Tile & Stone Contractors to Help Get the Job Done
Tired of reading all the DIY tutorials? We are here to help. With over 1 million home professionals on Houzz, you’ll easily find the trusted Tile & Stone Contractor for your next project in St. Louis, MO.
Read Reviews from St. Louis Homeowners Like You
Read homeowners reviews before hiring the Tile & Stone Contractor to help with your project in St. Louis. If you have questions, read other homeowners’ reviews or our discussion forum for a second opinion.
Easily Contact Trusted Tile & Stone Contractors
If you’re browsing Houzz and have a contractor in mind, then you’ll quickly find that requesting a quote is easier than ever. From one simple dashboard, you can manage all the Tile & Stone Contractor quotes you got.
Frequently Asked Questions
How is Graniterra rated?
Graniterra is currently rated 4.3 overall out of 5
What services does Graniterra provide?
Graniterra provides the following services: Countertops
Where does Graniterra provide services?
Graniterra provides services in the following areas: Ballwin, Brentwood, Chesterfield, Clayton, Crestwood, Creve Coeur, Des Peres, Fenton, Glendale, Kirkwood, Ladue, Olivette, Overland, Richmond Heights, Rock Hill, Saint Louis, Shrewsbury, St Louis, Sunset Hills, University City, Webster Groves, Frontenac, Town & Country
Tile & Stone near St. Louis
Professional Categories in St. Louis
St. Louis Custom Countertops · St. Louis Tile and Stone Contractors · St. Louis Air Conditioning & Heating · St. Louis Electricians · St. Louis Furniture Repair & Upholstery · St. Louis Gardeners & Lawn Care · St. Louis Home Stagers · St. Louis Painters · St. Louis Plumbers · St. Louis Roofing & Gutters
12 Comments