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We appreciate your feedback about your recent experience at Opustone. Our team strives to always provide the best quality products and service to all of our customers. Having said that, we believe there has been a misunderstanding.
After further investigation, we've learned that there were some crucial factors that we were not informed of upon the initial purchase. We were not informed by your contractor (who was purchasing on your behalf) that the material was required for a job continuation. Furthermore, the material is known to have a wide range of coloring, veining and patterns, which your contractor was made aware of at the time. Lastly, we have record of the selection being approved by your contractor after images were sent to him to review.
We have also confirmed that we did indeed agree to exchanging the product that you were dissatisfied with, via your contractor. Please do give us a call ASAP directly at 305-594-4200 or email us at: firstname.lastname@example.org to further clarify and resolve the matter at hand. We apologize for any inconvenience this may have caused and look forward to speaking with you.
We truly appreciate your business.
The Opustone Team