Allen's Tree Service Inc

I am writing to express our gratitude at Principia School for John Beckman and his crew answering our emergency service call Saturday morning. We are grateful that they came to address our lightning struck tree which in turn saved our big bash party Saturday night along with our Graduation service Sunday. Kudos to the professionalism and hard work of your team. John was very helpful in explaining the situation, diagnosing the problem and quoting on the spot to solve our problem.

Three man crew were great. Had the equipment and know how to do the job fast and efficient. Thanks

- Communication with in the company is horrible - Communication with the customer is unprofessional and borderline rude - Takes weeks to resolve any issue because no one at Allen's Tree Service will talk to each other - Only interested in getting paid, not with satisfying the customer - Does not take credit cards Overall, my experience with Allen's Tree Service was not good. Everything started out okay with a prompt bidding of the job, but after that the communication with Allen's fell apart. The original contract said that the work would be done with in 2-12 weeks, which seemed like a long time because our branches were hanging out of the tree and on some residential power and internet lines. About a week after signing the contract a storm took one of the broken branches out of the tree. The way the quote read it was $600 to remove two broken branches and an additional $150 to trim the rest of the tree to keep it 5 feet away from the utility lines and garage. With one branch now gone, I immediately contact our sales rep, John, who put the original contract together to ask if he could come out and reevaluate now that 1/2 the branches we needed removed were no longer causing a problem. The next day, with out any prior notice or word from John, a crew came out to do the work and later that week I was billed for the full price. When I replied to billing email, Diann, who handles billing and scheduling, was very defensive, and wanted to know why we thought it would take 2-12 weeks for the work to be complete. She said she never heard anything from John, and that she always worked to schedule anything broken or hanging right away. She claimed I was called but there were no missed calls, voicemails, or emails from Allen's Tree Service. After many voice mails and emails I was finally able to get a hold of John about a week later. He said not having to remove the one branch was a minor thing and it would not have reduced the price at all. After pointing out that the way it was written seems like half the work was done by nature he said the real cost was to bring the equipment out there and it wasn't a real representation of the per branch cost. This may be true, but then the bid should be written to reflect these costs. When the crew came out to fix the tree, they did not even complete the work as stated in the contract, there was a branch much closer than 5 feet to the utility lines and another one close to the garage. Since John was not budging on price, we insisted that a crew be sent out to complete the contract as written. John promised he would come out and take a look to see what exactly was missed. John told us not to pay the bill, and he would make sure everything was taken care of. John did not come out to look at the tree for another week. During this time I emailed with Diann to try and find out what was going on, and how to get in touch with John and to request a re-quote of the work. Every email from her was defensive, and she acted like I was in the wrong. She repeatedly told me she would not "get into it with me" and that I needed to call John. And then said that she didn't know why John wasn't answering his phone, but surely he would call back shortly if a message was left, and everyone at the office always answers every phone call and email immediately. I explained that I was reaching out to her because I needed help contacting John, and she basically told me that it wasn't her problem. Eventually my original bill became past due. Since John told me not to pay until all the work was complete I responded to the office asking why the account had not been put on hold. It turned out John had not communicated anything we talked about to the office at all. As far as the office was concerned the job was finished to my satisfaction weeks ago. Eventually a crew was sent back out, with a phone call the day before this time, and the following day received a curt email asking that I "please release payment" for which I needed to mail in a check. Everything else was done electronically over email, including signing the contract. So to add to the list of issues this company cannot take credit card payments. I am glad to be done dealing with Allen's Tree Service. I would not recommend them to anyone.

Took down some nasty trees at my house and throughout my neighborhood. Very professional and honest, they did exactly what they said they would do and beyond. After they left, I couldn't even tell were the tree in my back yard had been. They raked and smoothed the yard perfectly!