Trading Up Consulting

Fifteen years ago, I started Shades IN Place Inc. At that time, I juggled between selling and installing too. When I hired a helper, I did not have the time to train him properly. Clients started calling the office to share their dissatisfaction. I was devastated for not providing the best experience to my clients. I made some changes and decided to focus on quality vs quantity. Client satisfaction went through the roof and my company became very successful, with thousands of installations completed and a very satisfied client base.