Cozy Shades

Horrible customer service and results. I'm a big fan of Hunter Douglas window treatment, I've had them for years. We are remodeling our home so it was time to upgrade our shades. We went with fully motorized blinds. The installation was horrible, the very same night of the installation, in the middle of the night we heard a loud bang, come to find out the motor had fallen down. The very next morning the second fell down and broke, by time we made it home from work the third motor had fallen. I email the owner and he came to our home a couple of days later. He used cheap double-sided tape to attached the motors, I shared with him, I'm sure Hunter Douglas doesn't know you're installing the blinds with double-sided tape and not actually securing the motors by drilling them behind the shade. He said, he would drill the motor outside of the blinds, which would be exposed. I explained how horrible that would look to have three motors drilled in the wall outside of the blinds which would be visible, he said that was the only solution HOWEVER, upon ordering and measuring the blinds he never mentioned it would be an issue securing the motor. My husband tried to provide him with a better solution, "simply clean the area, purchase better double sided tape to secure the battery", he wasn't trying to listen so things got a little heated so he left us with three batteries not installed. We had to purchase the tape and secure the batteries. We spent nearly $5000 and we're totally shocked by the lack of customer service. Make sure you ask all the necessary questions regarding your installation before ordering anything with him because accepting your money he's great at but problem solving and after payment customer service is horrible.