Dan Kugler's Design Center

Dan and his employees are the best type of retailer that one shoud be looking for . No if ands or buts , just pros and cons and bets product availble including repair service for blinds etc

Bottom line-- if you aren't in a hurry for functional blinds (ours took one year to this point), you have a flexible work schedule that allows you to be home numerous times at times convenient to Dan Kugler's office, have the project management skills to take over when the office isn't doing their job and not being in communication, then this is the company for you. There also seems to be a lot of blaming the customer, as opposed to taking responsibility. 11 months into this experience, we had a family medical emergency. I would have hoped this all would have been resolved by then. In fact, the only way that the office knew we wouldn't be available is because we called them we hadn't heard from Val in months. However, as it turns out, she hadn't even ordered what we all thought we were waiting on. So, this time, we had to make Dan Kugler's office wait while we focused on health and healing. In addition, Dan's bad customer skills involves hearing the customer say they want blinds to the floor, and, rather than point out that this type of blind (that his office claims to have worked with many times) won't work all the way to the floor because of x, y, and z, knowledge that is useful to a customer and is the reason someone would bring an expert in, he orders them anyway. Blaming the customer is not a recommended tactic for a service business. Do not recommend unless you have the most simple of projects. Our space is a little more complicated, so we wanted to hire an expert to take care of everything-- measurement, recommendations on what would work for the space, installation. Here we are, one year later, and we still do not have functional blinds that we paid well into 5 figures for. When they say that "Val" (who turns out to be the Mrs. Kugler) will call, or order something, do not count on it. It seems she has also "lost" all the records related to the numerous service visits from the installers. We have given them ample opportunity, and in the end, we are having to manage this project. I am not a blinds expert, but I have to become one to make sure I get the product I purchased. Installers are great, but do not trust this company. I will (fairly) update this review as this process continues. As of today (Aug 11, 2017), we do not have blinds that work. Dan measured for our blinds in August 2016, installed October 2016, numerous visits since then from the installers/servicers (who are great and do the best they can with dysfunctional office support). Update 9/1/17-- we have new blinds that appear to work. Tough to get too excited, since we've felt this euphoria before during the past year, only to have things go wrong. So, for now, we are cautiously optimistic. From all of our many interactions, we believe that the underlying issue was the following. Dan measured the space wrong for this type of blind. Maybe it was a product he hadn't worked with before, but I'm only speculating and I don't know for sure. It's his actions of not taking responsibility for that mistake that is inexcusable. When the panels were too wide and knocking into each and the window frames around them, it was getting the panels off track. Add to that the fact that they were also too long by about 2 inches, and kept getting caught under our window frame. One of Dan's many customer service mistakes was stating that we needed to call our building right away, implying that it's the windows' fault. The windows never changed; they were they way they still are when he came to measure. Apparently, Hunter Douglas wanted Dan to pay to have the blinds re-cut, and he wasn't willing to do that. I suppose it was much easier to have the customer (who paid five figures for the blinds) live with defective blinds that were crooked and didn't always work. In the end, we had the service guys call the office on speaker phone while they were still standing in front of the situation and work it out within earshot of us. They somehow managed to have Hunter Douglas cut the blinds more narrow. The "fix" for the extra length was to have them programmed to stop short. It was a compromise that my husband and I made, keeping in mind how we would most likely use the blinds. We won't have full functionality of the blinds we paid for, but we have something that works (touching wood). Bottom line-- if you aren't in a hurry for functional blinds (ours took one year to this point), you have a flexible work schedule that allows you to be home numerous times at times convenient to Dan Kugler's office, have the project management skills to take over when the office isn't doing their job and not being in communication, then this is the company for you. One more mention for the installers who are the poor, poor, hard-working customer-facing guys (to extremely frustrated customers) who eventually figured out the solution. They were fantastic to work with, and it would have been much easier just to work directly with them this whole time if they had the authority to make the changes they suggested.

They installed blinds in three rooms. Cord on one blind just broke, and I just scheduled an appointment for repair. Initially, they did not include a window in the estimate that I had asked them to. They came back about a month ago to measure for that area, and I've heard nothing since. Blinds were installed well. Nice people--good recommendations for blinds.