The Finish Carpenters, LLC

This company has the worst customer service that I have ever experienced. They were the Dealer for Sun Setter awning in 2019 when we had our 20ft awning installed. Many issues at the time but owner worked them out for us. I have tried to contact them for the past 3 weeks and have left many messages of what I needed and requested a call back. I got nothing. I called daily and finally got a human to answer the phone. She took my information and said she would get with the owner and call me back. I still have not heard from them. We are having a new roof on our home and when we purchased the awning through them we were told to contact them when we had to have the roof done to remove the awning and re-install it to continue our warranty. Contacted sun setter customer service today and they told me another company was handling their awnings now and provided their name and number. WOW... would you not think if Finished Carpenters isn't handling this anymore they would have told me that. I gave this a one star only because I had to select something. Worst customer service I have ever encountered... and I did customer service work for 38 years with a large automotive company.