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mogator88

FurnitureFind.com is looking for a buyer

mogator88
16 years ago

Venture capitalist and investor group HQ Venture Capital has learned the hard way how to make a small fortune selling furniture. Do you know how to make a small fortune selling furniture? Its easy. Invest a large fortune.

Folks, I hate to feed the rumor mill, but they're putting this up for sale because they want out. The chances of them finding a buyer are not good because even profitable stores can't find buyers. Storehouse is a recent example.

If you're thinking of buying from ANY store not close to you, and spending a lot of money, and willing to wait more than three weeks for delivery, protect yourself by doing the following:

1) Make ALL transactions with a credit card that you regularly use. NO EXCEPTIONS.

2) Call your credit card company and ask them what would happen if the store went out of business before you receive your furniture. Find out how old a deposit can be before you lose the right to dispute the charge with a closed-up store. Try to get this in writing or at least in an email, and get the name (first & last) or name and operator number of the rep giving you the information and record the date and time of the call.

3) Insist on a delivery time estimate. If its longer than three weeks, check on your order every 2-3 weeks.

4) If your order is running late and you think you're not being told the truth, don't drink the kool-aid. Call the manufacturer to check on your order and ask about the health of the dealer. Yes, everyone hates when you do this, but you have big money on the line and you can here all the sad stories of people who lost thousands by being caught in the middle of a GOB.

Anyways, back to FurnitureFind.com. Below is quoted from Furniture Today:

FurnitureFind.com for sale

Brian Carroll -- Furniture Today, 7/19/2007 6:15:00 AM

Company hopes to hook up with bricks-and-mortar retailer

SOUTH BEND, Mich. Online furniture retailer FurnitureFind.com is up for sale, and also is looking for retail partners to form a national bricks-and-clicks sales network.

Declining sales and the challenges of order fulfillment have forced the 11-year-old e-commerce company to look at other business models and to reduce its workforce, said Mary Hunt, chief operating officer.

She would not quantify the cuts, but said that jobs eliminated were in the areas of content development, software engineering, online advertising and other Web site-related positions.

"We are fulfilling orders," she said, crediting SGI Home Express for "doing a wonderful job with white glove delivery. Â We just arenÂt enhancing the Web site."

Two years ago, the company employed as many as 84 people, according to the U.S. Business Directory database. The company, owned by HQ Venture Capital, made the staffing cuts two weeks ago.

"Due to declining sales we have significantly cut back on our operations," Hunt said. "We believe that selling furniture on the Internet only is not a viable business model. We are currently seeking a multi-location retail store organization with which we can form a multi-channel sales organization."

Possible buyers for FurnitureFind include furniture chains with a national presence and regional chains that do not yet have an Internet presence, according to Hunt.

"We are looking for other partnerships or to sell the company," she said. "We are in the beginning stages, so we are locating brokers."

Hunt took over day-to-day responsibilities at the company when President Ken Kwit left in March. Kwit had been president since 2004, when he replaced Pamela Durkin. Kwit had worked in the wine business for six years and earlier was CEO of Expressions, a manufacturer-retailer of custom upholstery sold to CV Inds. in 1998.

FurnitureFind.com is offered for sale as a package with its URL, Endeca search technology, integrated telephone marketing system with e-mail and chat, shopping cart technology, and Icovia room planning software. The company is not selling real estate or other hard assets.

"The industry has moved to multi-channel delivery systems," Hunt said, explaining the erosion in sales and referring to marriages of online sales sites with physical stores at retail. "WeÂre online only, and in the last five to 10 years weÂve seen so many more competitors with multi-channel move in (and compete) with us."

Original company co-founder Steve Antisdel, who now co-owns with his brother an e-commerce consulting company, said FurnitureFind was always envisioned as a complement to or partner with brick-and-mortar stores. FurnitureFind.com ideally is "a tool to empower retailers," he said. "How to roll that out as a national network was always the challenge."

HQ Venture Capital acquired a majority stake in FurnitureFind.com in 2003, buying it from brothers Steve and Jeff Antisdel. A year later, HQ moved FurnitureFind operations to rented offices in South Bend, Ind., from Buchanan, Mich., and invested $1 million in a Web site overhaul. Several million more were plowed into search technology, an integrated telephone marketing system and room planning software.

Steve and Jeff Antisdel, who recently founded AVID Commerce, an e-commerce consulting company, launched FurnitureFind.com in 1996 as the online catalog division of the Niles, Mich.-based Bookout Furniture store. They grew the company into a $15 million-plus e-commerce enterprise before selling to HQ.

AVID Commerce helps retailers optimize Web site usability, functionality, visibility, technical performance and sales conversion.

Hunt declined to disclose FurnitureFind.comÂs sales or Internet traffic metrics. She also would not state an asking price for the company.

FurnitureFind.comÂs Internet address alone could be worth quite a bit. Creditcheck.com, for example, recently sold its URL Â and only its URL Â for $3 million. When searching with the term "furniture," FurnitureFind.com is the eighth hit on Google and fourth on YahooÂs search findings.

Comments (2)

  • dcollie
    16 years ago
    last modified: 9 years ago

    Sound advice from mogater 88, especially point # 4.

    When a store (or chain) begins to flounder, they typically do not pay their supplier bills within terms (usually net 30), and at some point when there are enough unpaid bills they get put on "no-ship" status from the suppliers. They will continue to submit the retail customer orders for production to the maker, but they go into a dead holding file until they pay their bills. And, they continue to take deposits from retail customers knowing full well they will not be put into the production cycle. Fraudulent? No, not really - because they are submitting the orders, the suppliers are just not going to make or ship the goods.

    As a retail customer with deposit money on the table, you DO have a right to call the supplier and ask if your order is in the production schedule or if the store is on a 'no-ship' status. If their are problems, immediately contact your credit card company and begin chargeback procedures.

    Do not wait until the store is in bankruptcy. When a store goes bankrupt, then you become an unsecured creditor and are last in line to get any compensation - behind the landlord, the banks, and the suppliers. Your deposit money will be gone forever.

    This is what happened with the largest chain in the Wash DC area ("Mastercraft Interiors"), where thousands of people lost their deposits while the (owners) were building a brand new estate home in Oregon (one can surmise off customers deposits) knowing their company was doomed.

  • affordablefurniture
    16 years ago
    last modified: 9 years ago

    Indeed there is a valid cause for concern when it comes to credit card charges. However to relieve this problem www.MyAffordableFurniture.com does not charge our customers' credit card until the order is confirmed shipped. When an order is being submitted on our website we do take the charge information and go ahead and authorize the transaction for specified amount. However the actual sale does not take place until all information and expectations are presented and confirmed.